Enterprise Communications Manager

Position Summary

The Enterprise Communications Manager is responsible for communicating, promoting and supporting NBU's image and initiatives in the public sector. The Enterprise Communications Manager works closely with the Director of Enterprise Communications, the Chief Communications & Strategy Officer, organization leadership, and others throughout the company to support the company's internal and external communication and outreach goals. A strong writer with sound judgment, the manager leads department initiatives under the oversight of the Director, understands and helps promote strategic communications and the company's goals, writes high-quality content, and assists with daily leadership of digital communication channels and new media.

Essential Duties & Responsibilities

MANAGEMENT/SUPERVISION

• Plan, monitor, and appraise job results of the reporting staff including coaching and counseling as needed; develop, coordinate, and enforce systems, policies, procedures, and productivity standards within the communications department.
• Helps set department priorities and milestones for project and assignment completion
• Review and approve purchases and payroll time entry for department
• Prepare monthly and quarterly reports, board reports and presentations as needed and/or as scheduled
• Attend managers' meetings and report appropriate information to direct reports
• Ability to communicate effectively both in written and oral modes
• Ensure personnel are safety conscious and adhere to NBU safety guidelines and practices at all times and in all situations
• Helps establish strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; assist with the setting courses of action; executing objectives and evaluating department outcomes.
• Research industry and job-related trends and provide thought leadership to ensure the department functions with innovation
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices; participating in professional societies.
• Accomplishes financial objectives by forecasting requirements; prepares & monitors annual O & M, capital and personnel budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
• Professional understanding of crisis management and execution

PUBLIC INFORMATION

• Respond to e-mails and letters
• Answering or making phone calls
• Public speaking as needed and assigned by the Director of Enterprise Communications or the Chief Communications and Strategy Officer
• Oversight of website management and updates
• Production of news releases, interviews, etc., for local and regional media
• Coordinate media and educational opportunities with City, County, and Area Schools and Businesses
• Oversight and approvals of social media updates
• Production and design of internal and external public information documents

BRAND MANAGEMENT AND MARKETING

• Concepting ideas for advertising and promotional material
• Management of logo use throughout company
• Coordinating educational and informational material with other departments to promote programs
• Coordination of volunteer base and events for community service programs
• Help with the daily management of marketing/PR contract firms

MANAGES AND OVERSEES DIVISION BUDGET

• Directing, overseeing, and participating in the development and administration of the Communication Department budget
• Monitoring budget and expenditures
• Directing consultants in monitoring budgets

GENERAL RESPONSIBILITIES

• Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines or negatively affect direct reports' ability to do their jobs when applicable
• Adhere to NBU safety guidelines and practices at all times and in all situations
• Maintain a clean and safe work area, office, field site and vehicle as applicable
• Develop & maintain effective customer service skills for communications with co-workers, customers and the public in general
• Maintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents
• Adhere to NBU policies and procedures
• Exemplifies NBU Core Values
• Participate in and support initiative to reach annual NBU Performance Measures

Formal Education and Work Experience Requirements

Degree/Diploma Obtained: Bachelors

Work Experience Time Frame: Three Years or More

Field of Study: Communications, Marketing, PR

Other: Five years' experience may substitute for a Bachelor's degree

Certification and Licensures Requirements

A valid Texas Driver's License is required to operate a company vehicle when necessary.