Development Director - Austin, TX

InHome Therapy is searching for a Developmental Director serving the Florida market. The position is remote and requires candidates to live within the market they will serve Florida.

The Development Director is responsible for identifying, managing, developing and growing Major Partnership accounts across all IHT markets. They are responsible for supporting the long-term success of their Agencies throughout the partnership. They lead solution-development efforts that best address Agency needs, while coordinating the involvement of all necessary back-office team members. And most importantly, they develop growth opportunities that are mutually beneficial. The Development Director reports to the VP of Operations for the assigned region.

Essential Responsibilities:

• Serve as a RISE ambassador, communicating and educating all partners to the IHT commitment to Quality for agency partners. (The RISE protocol will be explained during the interview process. The requirement here is the ability to align with company values and share company vision with stakeholders.)
• Lead strategy around Agency retention: identify opportunities to increase customer satisfaction and provide unparalleled customer service
• Serve as a clinical liaison between agency and IHT back-office team
• Develop and maintain a trusted advisor relationship with key accounts and Agency stakeholders
• Be the "Account Escalation": address all escalated Agency requests and coordinate responses; provide Development Director with updates
• Act as the connecting thread for internal teams with the Agency across the customer journey.
• Attend agency Quarterly Business Review alongside the Development Director
• Communicate IHT clinical capacity to agencies on a regular basis
• Facilitate and assess Agency satisfaction through voice of the Agency
• Work closely with business development and operations teams to ensure successful implementation
• Identify at-risk customers and address issues w/internal teams
• Identify and qualify opportunities for upselling and expansion
• Engage with Agency leaders to align business goals, improvement priorities and success strategies

Education/Experience:

• Bachelor's degree in clinical, business, and/or marketing required.
• 5+ years of experience in healthcare, home health preferred.
• Proven track record in developing, maintaining, and improving customer relationships.
• Strong autonomy, attention to detail, organizational skills, leadership skills, and interpersonal skills.
• Demonstrated success working in a fast-paced, swiftly changing environment.
• Strong customer service skills, able to effectively communicate (written and verbal), and proactively manage Agency expectations.

Other Knowledge, Skills, and Capabilities:

• Excellent verbal and written communication skills.
• Ability to effectively communicate and collaborate with internal and external stakeholders.
• Strong analytical and problem-solving skills.
• Ability to interpret market trends and data.
• Proven ability to negotiate and close deals successfully, working under pressure and deadlines.
• Ability to work effectively as part of a team and lead collaborative efforts.
• Flexibility to adapt to changing market conditions and business priorities.
• A track record of achieving and exceeding targets and goals.

Who we are:

Purpose: For patients, therapists, and agencies to rise together.

Vision:

• Deliver the highest quality outcome in every patient encounter.
• Build the best community in the country for therapists who choose to do work in the home - Therapy First, Therapists First.
• Recruit, hire, train, and retain the best therapists in the country who aspire to clinical excellence.
• Leverage our people, our technologies, and our commitment to quality and patient care to become Preferred Rehab Partners to our home health agency clients.
• Expand home health services in current markets and offer Travel Therapy in other markets.

Core Values:

• Unwavering commitment to quality care.
• Individual accountability that gives rise to team results.
• Unequivocal excellence in all we do. How we do anything is how we do everything.
• Positivity, energy, and enthusiasm in all we do.

Benefits:

• Competitive compenstation $75,000-95,000/annual
• Mileage reimbursement
• Marketing stipend
• Medical, vision, and dental benefits
• PTO