Application Support Engineer, Intermediate

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

What You Will Be Doing:

Under general supervision, the Application Support Engineer, Intermediate, will be responsible for implementation and support of business applications, middleware, and related technologies.

Must reside in California. Remote.

Our Vision:

Continuously improve the health of our community.

Our Mission:

We provide healthcare value and advance wellness through community partnerships.

Essential Functions:

• Performs business application management, by installing, configuring, testing and deploying business applications within IT Operations.
• Provides change management communication regarding application changes, outages and problems in advance to end users.
• Administers the planning and performance of back-up and recovery processes for all applications and data.
• Installs, configures, test and deploy applications.
• Performs technical research and development to enable continuing innovation in business applications.
• Defines application integration architecture; collaborates with application development team on technology approaches and solutions; develops and tailors process design concepts and implementation plans for the efficient transformation of the automation processes.
• Evaluates and monitors performance of business applications. Takes timely and effective action based on findings.
• Plans and performs preventative maintenance; identifies and recommends patches, upgrades and add-ons; plans and performs upgrades to critical business applications.
• Prepares and maintains documentation including but not limited to process manuals, software installation and configuration procedures, application patching procedures, user security and administration and maintenance procedures.
• Supports system security by participating in RBAC design and security configuration.
• Provides Tier 3 support, which includes but is not limited to receiving and processing trouble ticket escalations, troubleshooting and resolving application issues: coordinating resolution with customers and support staff, tracking issues, communicating with customers throughout the process, and coordinating handoffs to other team members.
• Provides training and guidance, and reviews work of less senior staff.

What You Bring:

Knowledge, Skills, Abilities and Competencies

Required

• Produces work that is accurate and complete.
• Produces the appropriate amount of work.
• Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
• Rebounds from setbacks and adversity when facing difficult situations.
• Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
• Intermediate understanding of client server architecture, databases, server operating systems, APIs and technology stacks.
• Intermediate knowledge of the protocols and tools for systems troubleshooting, protection utilities and add-ons, with the ability to effectively implement them.
• In-depth knowledge of common software applications, their functions, operations and integrations.
• Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people.
• Strong oral and written communication skills, with ability to communicate complex technical issues to technical and non-technical audiences and write technical specifications.
• Strong listening skills, with the ability to accurately receive and understand messages.
• Strong problem solving and analytical skills, with ability to determine key issues, develop effective actions plans and implement to successful conclusion.
• Time management and organizational skills. Uses time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Can attend to a broader range of activities. Meets deadlines.
• Strong customer service skills, with the ability to meet with and document customer requests and deliver accurately and timely on requests.
• Demonstrates a commitment to HPSJ's strategy, vision, mission and values.
• Ability to work independently and as part of a team.
• Intermediate skills in Windows, Word, Excel and Outlook.
• Ability to speak and be understood in English.
• Ability to handle confidential information with appropriate discretion.

What You Have:

Education and Experience

Required

• Associate's Degree in Computer Science, Computer Information Systems or similar; and
• At least 3 years working in IT supporting business applications and/or middleware.
• Equivalent combination of education and experience.

Preferred

• Bachelor's Degree
• At least 5 years working in IT supporting business applications and/or middleware.
• Healthcare and/or health plan experience.

Licenses, Certifications

None required.

What You Will Get:

HPSJ Perks:

• Competitive salary
• Robust and affordable health/dental/vision with choices in providers
• Generous paid time off (starting at 3 weeks of PTO, 4 paid floating holidays including employee's birthday, and 9 paid holidays)
• CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
• Two flexible spending accounts (FSAs)
• Employer-Paid Term Life and AD&D Insurance
• Employer-Paid Disability Insurance
• Employer-Paid Life Assistance Program
• Health Advocacy
• Supplemental medical, legal, identity theft protection
• Access to exclusive discount mall
• Education and training reimbursement in addition to employer-paid elective learning courses.
• A chance to work for an organization that is mission-driven - our members and community are at the core of everything we do.
• A shorter commute - if you're commuting from the Central Valley to the Bay Area.
• Visibility and variety - you have a chance to work with people at all levels of the organization, and work on diverse projects.

We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.

HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics.

Important Notice: This job description is not a contract between HPSJ and the employee performing the job. The duties listed in the job description may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.