Global Marketing Operations Program Manager

Why SoftwareOne?

SoftwareOne is redefining how organizations build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications - and in parallel, to navigate and optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology. The company's 9,000+ employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.

The role

Location: UK or US East Coast

We are looking for a driven Global Marketing Operations Program Manager who can work with limited direction across multiple roles and disciplines to bring programs and processes from ideation to implementation to optimization in an efficient manner. Distinguished by our strong culture and passionate subject matter experts, SoftwareOne offers the right candidate opportunity for career growth and impact.

In this role you will be reporting to our global head of marketing technology & operations and will directly contribute to the success of marketing at SoftwareOne.

You will be surrounded by a group of smart, team-oriented, fun and laughter loving people. We work hard, play hard, and go out of our way to support each other.

Key responsibilities:

• Ability to multi-task and provide stakeholder management

• Effectively manage and resolve risks or issues in a timely manner

• Manage and assist with prioritization of new project requests and manage backlog

• Understand and translate business requirements into technical requirements for development team and other 3rd party teams and track requirements to closure

• Provide accurate, current project status and updates to team and Executives

• Be the business lead/POC representative into IT teams collaborating to ensure all appropriate business team members are included in requirements, use cases, and customer experience meetings, as necessary

• Be a trusted partner and consultant to the business owner by recommending best path of execution, timelines and changes to run the operations in a more efficient way

• Extremely detail-oriented approach with strong analytical skills Leverage

• Campaign management best practices to optimize campaign performance, including techniques like A/B or multivariate testing of emails and landing pages, personalization, and segmentation

• Troubleshoot data & technical issues related to deployment, list segmentation and other aspects of email execution as required

• Develop rigorous Quality Assurance and Testing processes to ensure accurate development

What we need to see from you

Your skills:

• Bachelor's degree strongly preferred

• Must have at least 4 years of hands-on experience administering Marketo

• 5+ years as Project Manager, or equivalent combination of education and experience

• Excellent organizational, facilitation, and written/verbal communication skills required

• Self-motivated with strong, proven, analytical and problem-solving skills

• Ability to collaborate with cross-functional resources and work well in a rapidly changing environment

• Ability to extract, document and manage cross functional technical and Marketing team tasks to completion

• Hands-on experience with a variety of marketing technologies and tools such as
  • Hootsuite, Meltwater, HG Insights, Dynamics, GoTo Webinar, Cvent, Asana, Jira, etc.

You bring:

• Curiosity - interest in understanding the big picture; drive to learn about what's going on and independently asking "why" in order to exercise appropriate prioritization and judgment with daily activities; understanding the broader objectives will help you be more successful in the role

• Insight - can connect the dots, identify patterns, make predictions and take intuitive leaps; willing to take ownership and risks to get to a great answer; open to feedback

• Teaming - creates effective working relationships and builds connections across all stakeholders; develop a brand that compels people to engage; demonstrate high levels of customer service

• Execution - getting the work done right (and efficiently) the first time; organized and understands that the details matter

You'll work with

Our Global VP of Marketing Technology & Operations, our marketing center of excellence leaders, the extended global marketing team members, and members of our business information technology teams to ensure that SoftwareOne Global Marketing is running smoothly, efficiently, and productively. Together we will ideate and put forth solutions that dramatically impact our organization.

#LI-MK1

Job Function

Marketing & Channel
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [redacted].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.