Program Manager - Workforce Advisor

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

Make more than a Living, Make a Difference

Our Benefits (FT):

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance

Duties & Responsibilities

• The Workforce Advisor Program Manager will support and champion the vision and implementation of the "No Wrong Door" service delivery design as specified in the standardized procedures manual and within applicable state and local policies.
• Assist with interviewing, hiring, training, and supervision of EARN Workforce Advisors; schedule regular meetings of EARN Workforce Advisors to review performance, plan activities, and obtain input from staff.
• Conduct 90 day and annual performance evaluations for EARN Workforce Advisors. Ensure that all Workforce Advisors are entering data, case notes, and other information into CWDS.
• Track, review and verify EARN workforce development performance data and compare to contract goals to ensure success of the program. ClientTrack, Kronos, and other designated systems.
• Ensure that EARN customer files meet requirements.
• Participate in job planning meetings between Workforce Advisors and Job Developers and assist with development and follow up of individualized Job Finding Plans. Coordinate all job development activities with designated EDSI staff.
• Develop and implement corrective actions when services are not meeting contract goals or requirements.
• Complete reports and submit to EARN Team Lead, Careerlink Administrator, funding sources, and other stakeholders as required.
• Forecast potential problem areas and implement preventive measures to ensure that problems do not occur.

Qualifications

• Bachelor's degree required, in human services or related field; Master's Degree preferred.
• 5 + years of professional experience required in a supervisory position and in a related field.
• Strong management and supervisor skills. Ability to use computers to track individual and program performance. Knowledge of TANF regulations helpful. Sound knowledge of Philadelphia community resources. Excellent verbal, written, and interpersonal communication skills.
• Must be able to meet requirements for Eckerd Connects' auto insurance and be able to drive for business purposes, local regional travel is 10% to 20% of the job.

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

About Our Workforce Programs:

Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers. Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships.

Our Program Location:

Eckerd Connects | Workforce Development

3901 Market Street, 2nd Floor

Philadelphia, PA 19104

Connect with Us Video: https://www.youtube.com/watch?v=H0Qtn-KpLpc&t=2s

Copy & paste the link into your browser for more program information: https://eckerd.org/jobs-training/workforce-development/

Copy & paste the link into your browser for more program information: https://eckerd.org/jobs-training/one-stop-centers/

In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Auxiliary aids and services are available upon request to individuals with disabilities. Relay Services Dial 711. Submit Request: https://eckerd.org/about-us/contact-us/

Know Your Rights: Workplace Discrimination is Illegal

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Eckerd Youth Alternatives, Inc. ("Eckerd Connects") is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, disability, or status as a protected veteran.

Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility.