Delivery Manager
Apply NowCompany: Avanade Inc.
Location: Calgary, AB T1Y 7M8
Description:
Job description
As a project delivery manager, you are responsible for managing the day-to-day activities of the delivery team and the overall performance and growth of your assigned portfolio. You will have the opportunity to work with multi-disciplinary global teams (Capabilities/Service offering sales and technology lead) to define and implement delivery strategy and operation for high valued global clients.
Come join us
Overseeing technical and non-technical team members, the delivery manager is responsible for driving Avanade's offerings to target clients, supporting long-term health of the account portfolio while maintaining high levels of both client and team satisfaction to meet the performance measures.
You will be working directly with a client (globally) to drive portfolio delivery growth in close partnership with the sales organization to drive Avanade's offerings. Overall, you must also partner with various Talent Community leads to focus on resource and skill needs, both present and future, to ensure the organization is ready for and adapting to market changes.
Skills and experiences
Your skills and experience may include:
Proven track record leading projects delivering various technologies
Experience incubating and nurturing new workstreams and capability groups
Enthusiasm for providing outstanding client experiences and present yourself in highly competent manner
Ability to team with peers in large, matrixed organizations
Excellent communication skills, especially strong influencing, and negotiation capabilities
Analytical Thinking: Demonstrated ability in systematic and logical thinking.
Contract Management: Strong understanding of contract terms and interpretation.
Proficiency in Project Management: Skilled in key Project/Program Management areas like estimation, work planning, scope management, etc. and Project Management Institute (PMI) PMP certification (preferred, not required).
About you
Customer Expectations: Experience in effectively managing customer expectations.
People Management: Effective team leadership, mentorship, and people management skills.
Technology Proficiency: Solid working knowledge of Microsoft Azure platform.
Tools Mastery: In-depth understanding of Microsoft Project, Team Foundation Server (TFS), and familiarity with Earned Value reporting.
Familiar with ITSM Tools, such as, ServiceNow, JIRA, and Remedy
What you'll do
Within a collaborative environment, you will:
Define strategy and execute on multiple workstreams for various high value client portfolio globally.
Adhere to Avanade's delivery framework.
Manage effective delivery of project work to clients and proactively raise awareness of concerns and gaps for leadership awareness and quick resolution.
Support business development through all stages of the deal pursuit process, including multiyear renewals
Manage internal and external stakeholders and team members to maximize business results.
Embrace existing shared services capabilities within the global team and leverage peer groups for delivery excellence.
Manage budget against assigned Area/Region delivery metrics; provide analysis to support variances.
Support investment decisions to grow the team's offerings and practices.
Manage the escalation process for portfolio projects to maintain effective delivery operations and project outcomes
Provide added value to clients and internal stakeholders by identifying and implementing process changes and solution enhancements
Facilitate and coordinate Agile Scrum processes within the company.
Motivated to work with new cutting-edge technologies and solutions
Intentional efforts to remain familiar with industry trends, best practices that will empower you to improve and innovate on our existing solutions
Enabling new technology adoption in the latest, coolest, cutting edge tech
Learn more
Enjoy your career
Some of the best things about working at Avanade
Find out more about some of our benefits Employee Benefits at Avanade | Avanade
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise . You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
Expanding your thinking Experimenting courageously Learning and pivoting
Inspire greatness in our people by
Empowering every voice Encouraging boldness Celebrating progress
Accelerate the impact of our people by
Amazing the client Prioritizing what matters Acting as one
As a project delivery manager, you are responsible for managing the day-to-day activities of the delivery team and the overall performance and growth of your assigned portfolio. You will have the opportunity to work with multi-disciplinary global teams (Capabilities/Service offering sales and technology lead) to define and implement delivery strategy and operation for high valued global clients.
Come join us
Overseeing technical and non-technical team members, the delivery manager is responsible for driving Avanade's offerings to target clients, supporting long-term health of the account portfolio while maintaining high levels of both client and team satisfaction to meet the performance measures.
You will be working directly with a client (globally) to drive portfolio delivery growth in close partnership with the sales organization to drive Avanade's offerings. Overall, you must also partner with various Talent Community leads to focus on resource and skill needs, both present and future, to ensure the organization is ready for and adapting to market changes.
Skills and experiences
Your skills and experience may include:
Proven track record leading projects delivering various technologies
Experience incubating and nurturing new workstreams and capability groups
Enthusiasm for providing outstanding client experiences and present yourself in highly competent manner
Ability to team with peers in large, matrixed organizations
Excellent communication skills, especially strong influencing, and negotiation capabilities
Analytical Thinking: Demonstrated ability in systematic and logical thinking.
Contract Management: Strong understanding of contract terms and interpretation.
Proficiency in Project Management: Skilled in key Project/Program Management areas like estimation, work planning, scope management, etc. and Project Management Institute (PMI) PMP certification (preferred, not required).
About you
Customer Expectations: Experience in effectively managing customer expectations.
People Management: Effective team leadership, mentorship, and people management skills.
Technology Proficiency: Solid working knowledge of Microsoft Azure platform.
Tools Mastery: In-depth understanding of Microsoft Project, Team Foundation Server (TFS), and familiarity with Earned Value reporting.
Familiar with ITSM Tools, such as, ServiceNow, JIRA, and Remedy
What you'll do
Within a collaborative environment, you will:
Define strategy and execute on multiple workstreams for various high value client portfolio globally.
Adhere to Avanade's delivery framework.
Manage effective delivery of project work to clients and proactively raise awareness of concerns and gaps for leadership awareness and quick resolution.
Support business development through all stages of the deal pursuit process, including multiyear renewals
Manage internal and external stakeholders and team members to maximize business results.
Embrace existing shared services capabilities within the global team and leverage peer groups for delivery excellence.
Manage budget against assigned Area/Region delivery metrics; provide analysis to support variances.
Support investment decisions to grow the team's offerings and practices.
Manage the escalation process for portfolio projects to maintain effective delivery operations and project outcomes
Provide added value to clients and internal stakeholders by identifying and implementing process changes and solution enhancements
Facilitate and coordinate Agile Scrum processes within the company.
Motivated to work with new cutting-edge technologies and solutions
Intentional efforts to remain familiar with industry trends, best practices that will empower you to improve and innovate on our existing solutions
Enabling new technology adoption in the latest, coolest, cutting edge tech
Learn more
- To learn more about the types of projects our Delivery Management team works on check out these case studies:
Seattle Children's Hospital Digital Transformation
Seattle Goodwill Grows Up with Technology
Metal Exchange Corporation
UNICEF Netherlands
Interested in knowing what's going on inside Avanade? Check out our blogs:
Avanade Insights - exchange ideas that drive tomorrow's innovation
Inside Avanade - explore what life is like working at Avanade
Enjoy your career
Some of the best things about working at Avanade
- Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources globally
- Dedicated career advisor to encourage your growth
- Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade | Avanade
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise . You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
Expanding your thinking Experimenting courageously Learning and pivoting
Inspire greatness in our people by
Empowering every voice Encouraging boldness Celebrating progress
Accelerate the impact of our people by
Amazing the client Prioritizing what matters Acting as one