Specialist, Process Improvement and Quality Assurance

Position Type:
LEAD - CENTRAL OFFICE PROFESSIONAL/SPECIALIST, RESEARCH ACCT & ASSESS (V35301)

Date Posted:
7/24/2024

Location:
PULASKI PARK/RSRCH ACCT&ASSMT (158092)

Closing Date:
07/29/2024BALTIMORE COUNTY PUBLIC SCHOOLS

JOB TITLE: Specialist, Process Improvement and Quality Assurance

REPORTS TO: Coordinator, Performance Management

DEFINITION: Supports both systemwide and office-level process improvement initiatives, developing and implementing quality assurance practices and procedures. Working with leadership and central office staff to provide support in the creation of high-quality, data-informed solutions to provide leadership and staff with accurate, timely, and actionable data to inform decision-making systemwide. Applies professional knowledge and technical skills to build data literacy and technical capacity systemwide.

EXAMPLES OF DUTIES:

• Leads process improvement projects with central office teams and serves as project lead.
• Supports the work of the department as a technical lead and quality assurance specialist for special projects related to systemwide data quality.
• Determines business requirements and designs solutions which automate and streamline work processes to improve central office reporting capabilities and increase organizational efficiencies.
• Conducts analyses and troubleshoots internal processes to improve efficiency and efficacy through the application of improvement science principles.
• Provides technical support in utilizing data tools and building data literacy to inform decisions as part of continuous improvement. Trains other staff and stakeholders on technical issues.
• Documents, implements, monitors, and reports project outcomes.
• Prepares large datasets for analysis through advanced data management techniques including but not limited to re-coding, restructuring, identifying duplicate entries, standardizing data, merging, and aggregating data sets.
• Supports the Office of Performance Management with the development, implementation, and maintenance of systemwide reporting tools in collaboration with the Coordinator.
• Analyzes data with sophisticated statistical methods to summarize data, interpret results, and create data visualizations with consideration for non-technical audiences. Creates dynamic data displays and resources to support staff and senior leadership in accessing and using data to inform decisions as part of continuous improvement.
• Performs rigorous quality control checks on work products to ensure data accuracy and integrity.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education, Training and Experience:

• Bachelor's degree from an accredited college or university with coursework in data analysis and statistics.
• Five years of progressively responsible experience in data collection, data analysis, reporting, and data solutions.
• Experience defining business requirements and supporting the development of data-driven process improvements and operational efficiencies.
• Experience within an educational setting strongly preferred.

Knowledge, Skills, and Abilities:

• Knowledge of the principles and practices of educational research and measurement.
• Demonstrated proficiency in accessing databases and extracting intelligence from large complex datasets to support system initiatives.
• Skilled in data analysis including data cleaning, data manipulation, and descriptive and inferential statistics.
• Demonstrated success in collaborating with various organizational levels to identify and implement organizational efficiencies.
• Experience in defining business requirements and using analytical skills to solve operational challenges.
• Ability to analyze process steps and identify opportunities for increased automation and standardization using available tools.
• Advanced skill in developing data-informed, technology-based solutions to increase operational efficiencies.
• Excellent critical thinking, organizational, and communication (oral and written) skills.
• Ability to work collaboratively and independently, handle multiple tasks, and work with priorities/deadlines subject to change.
• Advanced skills in the use of Microsoft Excel, including formula writing and macro design. Preferred: SQL, SPSS, and Microsoft automation tools.
• Ability to establish and maintain effective working relationships with other administrators, school personnel, and the public.
• Ability to maintain confidential information.

PHYSICAL AND ENVIRONMENTAL CONDITIONS:
The work of this class is generally sedentary and performed in an office environment. Work includes the operation of office equipment, including personal computers, and occasional limited physical activities.

CONDITIONS OF EMPLOYMENT:
Employees may be required to work beyond their normally scheduled hours with little or no advanced notice. Work schedules may include nights and weekends.

FLSA: Exempt

SALARY: Grade 08 on the BCPS OPE 12 Month payscale $89,766 - $141,552.

Eligible for the Baltimore County Employees' Retirement System.

This document describes the duties and responsibilities of a position. It shall not be held to exclude duties not referenced nor limit the right of management to assign work to employees.

Citizenship, residency or work VISA in United States required

Application Instructions
Please read and carefully follow the instructions provided below.

• Applicants are required to have a completed application on file for employment with Baltimore County Public Schools (BCPS). Each time an applicant applies to a job with BCPS, the application must be resubmitted. If an applicant started an application with BCPS in the past and at a later date decides to apply for additional positions, it is the applicant's responsibility to review the entire application and ensure that all data is up to date (for example, the applicant may need to add additional schooling or certifications, an additional work experience, or provide updated references). The applicant must remember to review the entire application each time for accuracy and submit each time for a new or different vacancy.
• Professional references must be submitted to complete your application. Examples of professional references include current and former principals, supervisors, managers, mentor teachers and university/college supervisors. Personal references from colleagues, friends, community members, etc. will not be accepted. Applicants should notify their reference proactively to inform them they will receive a form via email through a MAILBOT email address from Baltimore County Public Schools. Applicants should also inform their reference(s) of the job they are applying to.
• Be sure to account for all periods of employment and unemployment, including student teaching and internship experience, and include names, addresses, and telephone numbers of employers.
• Be sure to answer all criminal background questions. If you answer "yes" to any of the criminal background questions you must provide a written explanation. A criminal offense does not necessarily exclude an applicant from employment with BCPS. Factors such as passage of time since the offense, the nature of the violation, and the extent of rehabilitation will be taken into consideration.

Pre-Employment Requirements:

• All persons employed by the Baltimore County Public Schools, regular and temporary, are required to be fingerprinted and have a criminal background investigation (per COMAR) completed. The fee charged for fingerprinting is $109. An identification card will be issued which must be shown prior to employment.
• Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the US.
• If you have military experience you will be asked to provide a copy of DD214.
• Official transcripts for all higher education must be received prior to contract signing.
• Some positions will require employees to undergo a physical examination and/or drug testing.
• All newly hired personnel must attend a Badges and Benefits session.
• Additional job verification will be required for salary credit.

Non-Discrimination Statement

The Board of Education of Baltimore County does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, or veteran status in matters affecting employment or in providing access to educational programs or activities and provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding the Board's nondiscrimination policies should be directed to: EEO Officer, Office of Equal Employment Opportunity, Baltimore County Public Schools, 6901 Charles Street, Building B, Towson, Maryland 21204 ([redacted]). There is a compliance officer responsible for identifying, preventing, and remedying prohibited harassment concerning students. Complaints of harassment should be directed to the executive director, Department of School Safety and Security, 9600 Pulaski Park Drive, Suite 118, Baltimore, MD 21220 ([redacted]).

Contact Information

Susan B. Stansbury
Director, Staffing
6901 Charles Street, E Building
Towson, Maryland 21204
Phone:
Fax:
Email: