Director, Hospitality Strategy and Oversight

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, WNBA's 2019 Championship Washington Mystics, NBA G League's Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals', Wizards', and Mystics' games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena - a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University's campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri's DC Kitchen + Bar.

MSE opened "District E powered by Ticketmaster" in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

You will provide first-class customer service and value for our fans.

You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.

You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.

You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.

You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.

You will innovate. We are nimble and first to market. We are not averse to risk.

You will have fun. We are in the business of happiness.

Position Overview: The Director, Hospitality Strategy and Oversight is instrumental in shaping the food and beverage experience at Capital One Arena. Working closely with our partner, Aramark, you will maintain the relationship to build and implement a unique and memorable hospitality experience for every fan who enters our doors. As an important voice for MSE, you will demonstrate passion, inclusivity, and innovation, while also ensuring that all MSE partners receive the highest level of service and quality.

Are you an experienced and dynamic leader who can define a compelling vision that encourages collaboration and excellence? We'd love to hear from you!
Responsibilities:

• Build and maintain a strong partnership with Aramark, ensuring alignment with MSE's hospitality vision and goals.
• Hold Aramark accountable for meeting performance, quality, and service standards.
• Collaborate with Aramark on menu and service development projects, ensuring alignment with MSE standards.
• Ensure that all MSE collaborators, including arena operations, team sales, partnerships, and others, receive the necessary service and quality to meet fan needs.
• Actively engage with partners, vendors, and guests to support business development and enhance the fan experience.
• Deliver against financial goals and strategic priorities, using data and insights to improve the fan experience.
• Oversee and project manage major technology implementations or renovations related to F&B.
• Plan and handle budget and P&L to support optimal financial achievement.
• Ensure the highest standards of safety and sanitation in all activities across the location.
• Conduct regular quality control checks to ensure all food and beverage offerings meet MSE standards.
• Partner with Business Intelligence group to better align reporting with Aramark and create decision-making processes that are measurable and informed by data.
• Conduct building safety walks to maintain outstanding safety and cleanliness levels.
• Ensure all contracts and agreements are authorized and maintained in collaboration with the legal department.
• Manage POS deployment/tech initiatives as business decides, assisting with training and implementation of new systems as necessary.
• Develop and oversee the corporate strategic plan with respect to Food and Beverage program in partnership with MSE leadership.
• Map career development and progression for managers and key hourly employees to assist Aramark with building talent pipeline.
• Oversee season planning to align with MSE and partner expectations/goals.
• Interview applicants for key roles requiring hiring consideration and approval.
• Ensure MSE recognition platform is being carried through to Aramark Staff, Partners, and Vendors.
• Help organize and develop partnerships with local culinary scene. Partner with Arena Marketing to help enhance and develop MSE and Capital One Arena brand.
• Other duties as assigned.

Minimum Qualifications:

• 10+ years of experience in Hospitality.
• Passion for hospitality and food.
• Experience leading large-scale projects is preferred.
• Bachelor's Degree or equivalent experience in Business Management or Hospitality Related degree is preferred.
• Understanding of financial concepts.
• Excellent interpersonal and partner management skills.
• Flexibility to work evenings and weekends in line with the event schedule.

Pay Range: $150-170,000 USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.