Assistant Manager, Aftermarket M/F
Apply NowCompany: Safran
Location: Santa Maria, CA 93458
Description:
Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
Safran Cabin provides innovative cabin interiors, systems, equipment and services to enhance the user experience. Its 11,000 employees across the world serve aircraft OEMs, airlines, lessors and VIP clients with interiors easily configured for multiple aircraft platforms and missions.
Reference number
2024-143558
Job details
Domain
Programs / Customer Relations
Job field / Job profile
Sales / marketing - Sales administrator
Job title
Assistant Manager, Aftermarket M/F
Employment type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
Be proactive in managing day-to-day relationship with OEM and MRO customer's aftermarket teams with the intent to identify what support is needed and to implement action plans
Act as direct liaison between Safran Cabin and OEM customers on every aftermarket customer support request in line with the supplier compliant matrix
Work across functional lines to translate market trends and opportunities into supported business plans.
Present quarterly business reviews on product delivery to need, delivery to promise, top customer dissatisfaction / product failure, removal rate, corrective actions, lead time reduction and more
Visit customers to understand and map customer aftermarket process to ensure optimizations and improvements are archived on both sides. Listen, resolve, track and monitor in-service customer requests
Report all findings and ensure follow-up with customers,
Work cross functionally to bring the voice of the customer across all internal Safran Cabin departments and functions
Organize bi-weekly phone calls with aftermarket OEM teams to proactively lead the conversation on product support
Provide prompt written and/or verbal response to customer specific questions
Develop training materials on new products and perform customer training together with Sales
Organize workshops to prevent product failure and discuss possible design changes.
Must be able to present and talk to both small and large groups comfortably.
Work closely and collaborate with other departmental representatives, including: Program Managers, Operations Managers, as well as others.
Serve as the liaison for new product entry into service, overseeing the proper transition from program development to aftermarket
Travel specifictity
Traveling may be required. Approximately 20% of the time, as needed (including internationally).
Additional description
The Assistant Manager for Aftermarket Product and Services will support the Aftermarket Manager as a direct liaison between Safran Cabin and MRO's Airlines, OEM customers - e.g. Gulfstream, Bombardier, Textron - on all aftermarket customer support initiatives including but not limited to in- service product troubleshooting, product return, product training, and spare part availability.
Support the sales team in growing OEM and MRO customers. Support preparation for trade shows; provide customers the latest and newest versions of user manuals, quick start guides, installation drawings, and training. Report on "on time delivery" (OTD) KPIs, product reliability, spare parts and other relevant in-service analysis with the intent to identify and lead execution of corrective actions and to ensure timely resolution.
Candidate skills & requirements
Education: Bachelor's degree in Engineering, with a min of 1 year of experience in Manufacturing. OR, Bachelor's degree in a comparable discipline and with a minimum of 4 years of sales and/or marketing experience.
Experience: A minimum of 7 years progressive experience in the aerospace industry.
Computer Skills: Proficient computer skills and with MS Office applications (Word, Excel, Outlook, PowerPoint).
Other Skills:
Strong communication skills, oral and written, excellence in driving urgency and clarity at multiple levels within an organization. Able to construct concise and thorough written communication and can verbally communicate to achieve the desired result.
Multi-tasking - has the ability to handle multiple project simultaneously - proactive
Interpersonal Skills - Open to listen, serve customers (internal and external), resolve conflict, work well with and for others
Planning/Organization - Independently and proactively with the guidance of Manager, prioritize and plan work activities; use time efficiently; develop realistic action plans
Commitment to Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality
Adaptability - Open to new ideas and changes in the work environment. Think quickly and able to deal with high stress situations; must possess flexibility to move from one topic to the next
Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals. Complete tasks on time or notify appropriate person with an alternate plan
Must be able to investigate and analyze problems, make sound judgments and solve problems in a timely fashion.
Additional preferred skills (not required):
Experience within the aerospace/aviation industry
Sales/Marketing experience
Familiarity with ERP systems
Annual salary
$66,560 - $96,760 USD
Job location
Job location
North America, United States, California
City (-ies)
Santa Maria
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 5 years
Additional Languages preferred
English (Fluent)
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
Safran Cabin provides innovative cabin interiors, systems, equipment and services to enhance the user experience. Its 11,000 employees across the world serve aircraft OEMs, airlines, lessors and VIP clients with interiors easily configured for multiple aircraft platforms and missions.
Reference number
2024-143558
Job details
Domain
Programs / Customer Relations
Job field / Job profile
Sales / marketing - Sales administrator
Job title
Assistant Manager, Aftermarket M/F
Employment type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
Be proactive in managing day-to-day relationship with OEM and MRO customer's aftermarket teams with the intent to identify what support is needed and to implement action plans
Act as direct liaison between Safran Cabin and OEM customers on every aftermarket customer support request in line with the supplier compliant matrix
Work across functional lines to translate market trends and opportunities into supported business plans.
Present quarterly business reviews on product delivery to need, delivery to promise, top customer dissatisfaction / product failure, removal rate, corrective actions, lead time reduction and more
Visit customers to understand and map customer aftermarket process to ensure optimizations and improvements are archived on both sides. Listen, resolve, track and monitor in-service customer requests
Report all findings and ensure follow-up with customers,
Work cross functionally to bring the voice of the customer across all internal Safran Cabin departments and functions
Organize bi-weekly phone calls with aftermarket OEM teams to proactively lead the conversation on product support
Provide prompt written and/or verbal response to customer specific questions
Develop training materials on new products and perform customer training together with Sales
Organize workshops to prevent product failure and discuss possible design changes.
Must be able to present and talk to both small and large groups comfortably.
Work closely and collaborate with other departmental representatives, including: Program Managers, Operations Managers, as well as others.
Serve as the liaison for new product entry into service, overseeing the proper transition from program development to aftermarket
Travel specifictity
Traveling may be required. Approximately 20% of the time, as needed (including internationally).
Additional description
The Assistant Manager for Aftermarket Product and Services will support the Aftermarket Manager as a direct liaison between Safran Cabin and MRO's Airlines, OEM customers - e.g. Gulfstream, Bombardier, Textron - on all aftermarket customer support initiatives including but not limited to in- service product troubleshooting, product return, product training, and spare part availability.
Support the sales team in growing OEM and MRO customers. Support preparation for trade shows; provide customers the latest and newest versions of user manuals, quick start guides, installation drawings, and training. Report on "on time delivery" (OTD) KPIs, product reliability, spare parts and other relevant in-service analysis with the intent to identify and lead execution of corrective actions and to ensure timely resolution.
Candidate skills & requirements
Education: Bachelor's degree in Engineering, with a min of 1 year of experience in Manufacturing. OR, Bachelor's degree in a comparable discipline and with a minimum of 4 years of sales and/or marketing experience.
Experience: A minimum of 7 years progressive experience in the aerospace industry.
Computer Skills: Proficient computer skills and with MS Office applications (Word, Excel, Outlook, PowerPoint).
Other Skills:
Strong communication skills, oral and written, excellence in driving urgency and clarity at multiple levels within an organization. Able to construct concise and thorough written communication and can verbally communicate to achieve the desired result.
Multi-tasking - has the ability to handle multiple project simultaneously - proactive
Interpersonal Skills - Open to listen, serve customers (internal and external), resolve conflict, work well with and for others
Planning/Organization - Independently and proactively with the guidance of Manager, prioritize and plan work activities; use time efficiently; develop realistic action plans
Commitment to Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality
Adaptability - Open to new ideas and changes in the work environment. Think quickly and able to deal with high stress situations; must possess flexibility to move from one topic to the next
Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals. Complete tasks on time or notify appropriate person with an alternate plan
Must be able to investigate and analyze problems, make sound judgments and solve problems in a timely fashion.
Additional preferred skills (not required):
Experience within the aerospace/aviation industry
Sales/Marketing experience
Familiarity with ERP systems
Annual salary
$66,560 - $96,760 USD
Job location
Job location
North America, United States, California
City (-ies)
Santa Maria
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 5 years
Additional Languages preferred
English (Fluent)