Senior Business Analyst

Salary: $85,909.00 Annually

Location : Cedar Rapids, IA

Job Type: Full-Time Board-Approved

Job Number: 02170

Division: Continuing Ed/Training Svcs

Department: Continuing Ed/Training Svcs

Opening Date: 07/29/2024

JOB GOAL:

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:
The Sr. Technical Business Analyst is a dynamic role within Kirkwood Community College's Continuing Educations Operations division. The position encompasses traditional IT business analysis functions in addition to independent project management, departmental analysis and technical training responsibilities. The Technical Business Analyst will serve as an integral member of the Continuing Education division and have a key impact on the success of project delivery and operational improvements across the college. The Sr. Technical Business Analyst will work to maintain an understanding of all key systems at the college and their capabilities in order to leverage those capabilities to the needs being defined by the customer.

The typical work schedule for this position will be Monday through Friday from 8 am to 5 pm.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

Business Analysis

• Facilitate requirements definition processes by eliciting customer needs and translating those needs into functional and technical requirements. Function as a key project member focused on large to enterprise projects.
• Partner with customers to establish project requirements that account for technical, resource, schedule or other identified project factors.
• Lead design sessions with technical teams to define effective solutions based on requirements.
• Create, deliver and obtain customer acceptance of project deliverables including but not limited to functional specifications, business process diagrams, business rule definitions, wireframes and user acceptance approvals.
• Lead the creation of system and user acceptance test plans independently or in collaboration with our customer partners.
• Lead test planning and execution phases and validate against expected results as defined by project requirements.
• Document and track defects and remediation status related to system and user acceptance testing.

Project Management

• Independently manage the successful delivery of software development and systems integration projects. Project Management responsibilities will be focused on medium to large projects.
• Conduct project planning activities with customers, team members and managers.
• Create scope of work, work breakdown, resource allocation and schedule deliverables for assigned projects.
• Manage projects transparently and with a focus on communication by leveraging available project management tools.
• Develop options and recommendations to address and resolve issues which pose risks to the projects delivery and manage those items to resolution.
• Conduct post project reviews and surveys for continuous improvement and growth.

Departmental Analysis

• Ensure a positive user experience through conducting round tables, surveys and frequent update meetings with departments.
• Work closely with multiple departments to develop subject matter expertise as to how the departments utilize enterprise technology within the college.
• Identify departmental process or systems challenges that pose as opportunities for technical improvement or automation.
• Identify and document use cases, requirements and business cases to pursue improvements.

Technical Training

• Deliver technical training through various methods (individual and group sessions, face to face as well as self-paced online instruction).
• Collaborate with key stakeholders across the college to establish an annual strategic training plan and manage the successful execution of the plan.
• Work closely with IT staff and managers to expand knowledge of existing and new application systems, how they are utilized and identify opportunities for expanded and/or more effective utilization.
• Design and deliver training programs on various software applications.
• Track training programs for required reporting.
• Develop consistent and clear end-user content and manage existing content repositories.

PERFORMANCE EXPECTATIONS:

• Be able and willing to represent the college in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
• Be a self-motivated, energetic and creative individual with strong personal computer skills and proven success working within a team-based environment.
• Must be able to demonstrate a strong understanding of business analysis and project management methodologies.
• Must be detail oriented.
• Must have excellent customer service, communication and promotional skills.
• Be able to work independently, accept responsibility with limited supervision, manage multiple tasks to completion, and work with frequent interruptions.
• Must have good understanding of the software development process and lifecycle.
• Have strong organization skills.
• Possess excellent written and verbal communication skills.
• Must possess an understanding of business processes modeling techniques.
• Be able to establish strong business relationships within the college to achieve objectives.
• Must have own transportation to travel to businesses and agencies, meet with College and community personnel and clients.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.
MINIMUM QUALIFICATIONS:

• Minimum of a Bachelor's Degree in related field or equivalent related work experience.
• 5 years of proven experience as a business analyst and project manager within the technology sector or equivalent experience.
• Previous experience working with student information systems is highly desired.
• Previous experience managing or participating in software or systems integration projects is highly desired.
• Experience writing technical specifications, process flow diagrams, test cases and/or procedural manuals.
• Strong customer service orientation, including excellent planning, organizational, communication, interpersonal and presentation skills.
• Ability to make oral and written reports and presentations in a confident, concise and effective manner.
• Able to interpret questions, identify problems and propose solutions, read reference manuals.
• Communicate technical issues effectively in both oral and written format to users of the administrative systems.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Project Management Certification preferred
• 3 to 5 years of experience in higher education preferred.
• Sharepoint, Data and PII security knowledge, and Secure Web Form experience preferred.

EEO AA/STATEMENT:

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness, 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, , , or the Director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone:

WHY KIRKWOOD:Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.

Review of applications will continue until the position is filled.

Kirkwood offers a wide range of employee benefits. Read more about them !

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Do you have Bachelor's Degree or higher in a related field or equivalent work experience?

• Yes
• No

Required Question