ASSISTANT DIRECTOR FOR RETAIL DINING
Apply NowCompany: University of Washington
Location: Seattle, WA 98115
Description:
ASSISTANT DIRECTOR FOR RETAIL DINING
Thank you for considering Housing & Food Services at the University of Washington, Seattle.
Housing & Food Services (HFS) provides on-campus housing to over 10,000 student residents and operates over 40 dining and caf locations that serve the entire campus community. To successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement-working together to enhance student life-teamwork and service to our students and customers are at the heart of our business.
At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity, and justice for all. In Housing & Food Services, our DEI statement reads:
HFS will become an organization that prioritizes inclusive workplace communities, centered on belonging and opportunity for all staff. All HFS staff must accept responsibility to identify and interrupt biases, privilege, barriers, and power dynamics. We challenge ourselves to engage in open dialogue, active listening, and empathic learning.
Should you wish to learn more about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, please reference this link Diversity, Equity, and Inclusion Statement Training.
POSITION PURPOSE
Provide leadership, operational support, and strategic direction for UW Dining's Retail Caf operations; Starbucks license stores, ETC Husky Den, and retail cafes (Microsoft, Evolutionalry Grounds, Tower, Public Grounds, Dawg Bites) on the Seattle campus.
DUTIES AND RESPONSIBILITIES
Strategic Planning
Develop and manage the units' budgets, including the operating budget, capital expense budget, budget objectives and revisions.
Participate in UW Dining's strategic planning and support the development and execution of goals and priorities.
Identify annual unit priorities, associated action plans and measures of success.
Develop and oversee implementation of the long-term facility maintenance and renewal.
Create and sustain development plans for staff.
Develop and maintain contingency plans for staffing plans during emergency conditions and/or UW closure.
Financial & Organizational Effectiveness
Plan, develop, and manage implementation of goals and objectives for retail operations.
Direct the development and execution of caf programs to maintain a high-quality, fiscally responsible and safe environment that meets programmatic and compliance needs.
Determine the most efficient staffing structure so costs are minimized while providing excellent customer service, sound operating practices and compliance with collective bargaining unit agreements and University personnel policies and procedures.
Lead the planning and execution of major operational milestones including summer operations and fall opening.
Manage operational integration of retail caf services to ensure consistent staffing, customer service standards and systems coordination.
Ensure compliance training is relevant, scheduled and executed.
Serve as the Department liaison with building coordinators and administrators, maintaining effective communications and relationships.
Respond to increasing or declining sales, create strategies and provide solutions to overcome fluctuations in daily operations.
Ensure proper controls are in place for inventory, ordering, food safety and point of sale operations.
Collaborate with HFS Facilities to develop routine and preventive maintenance programs for food service units.
Use systems, including CBord FSS, Point of Sale, Workday, and Humanity for monitoring labor and
operational performance indicators.
Leadership
Serve as a member of UW Dining's leadership team.
Model application and transfer of knowledge and best practices from one situation to the next.
Identify, articulate and model values and behaviors that support an organizational culture characterized as positive, productive, inclusive and committed to serving students.
Conduct weekly meetings with direct reports to plan and integrate HFS and UW Dining information and standards.
Work collaboratively with other Department units to capitalize on subject matter expertise for planning and operational issues.
Represent the Department on various University committees and professional organizations and direct or serve on Department committees and teams.
Communicate HFS goals and objectives to the food service management team and ensure that these goals and objectives are clearly transmitted to all staff within the units and those decisions and actions are consistent with these priorities.
Ensure that all Food Service Operations comply with quality standards for food safety and sanitation and promote a safe work environment through job training.
Respond to questions, complaints and suggestions from the campus community regarding retail cafe units and/or programs.
Ensure that all units adhere to labor contracts and protocols.
Supervision
Supervise and evaluate the work completed by direct reports, ensuring appropriate productivity and qualityand provide constructive feedback to support success.
Review position descriptions, evaluation materials and training and update as needed.
Provide ongoing constructive feedback to direct reports in support of their success.
Ensure proper implementation of Department and University personnel, payroll, and safety policies and procedures.
Provide guidance to direct reports on requirements and/or opportunities for learning and professional development and engage, when necessary, in performance management of employees.
Develop the leadership abilities of direct reports through annual reviews, identifying learning opportunities and budgeted training plans.
Special Projects
Plan, implement, and direct unit-level special projects including strategic initiatives, major programs, and process improvement efforts.
Lead the work of cross-functional project teams including planning and setting priorities, resource
management, and evaluating progress.
Represent UW Dining in the planning and delivery of major campus programs and initiatives.
Perform other duties as assigned.
IMPACT TO THE UNIVERSITY
This position impacts the University by contributions to the quality of the student experience by providing
convenient and relevant menu offerings. The position ensures this by:
Stewardship of resources, including financial, service, staff, equipment and/or facilities
Compliance with food safety policies, procedures and guidelines.
Compliance with human resources and payroll policies and procedures
Compliance with collective bargaining unit agreements
Contributing to the Department's fiscal health through proper management of resources.
Reduction of health and safety risk through staff training on proper use of products and equipment.
POSITION COMPLEXITIES
This position is responsible for food service to a diverse audience of students, faculty, staff and UW guests.
Retail Cafe units are located in buildings operated by other departments. The buildings are spread across campus with varying types of equipment, diverse staffing and a customer base with differing needs in terms of hours of operation and available offerings.
WORKING CONDITIONS
Position typically works regular weekly office hours. UW Dining operations span from early morning to evening, weekends, holidays and academic breaks; therefore, the position is expected to maintain a presence with operations and staff on all shifts. Additional evening and weekend hours may be incurred to participate in special events and attend to emergencies.
SUPERVISION RESPONSIBILITIES
One Retail Cafs General Manager, One Starbucks License Store General Manager, Two Starbucks Operations Managers.
REPORTS TO
Director for UW Dining
MINIMUM REQUIREMENTS
Bachelor's degree in hospitality or business management, Organizational Leadership or a related field and four years of food service experience
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
ADDITIONAL REQUIREMENTS
Financial forecasting, budgeting, and reporting.
Supervision of professional, culinary, and service staff.
Management practices that reflect a strategic and solution-based orientation and are environmentally sustainable.
Communication that is delivered through a variety of media, both written and oral, and is adapted to the
audience, from entry-level staff to senior leadership.
Presentations to small and large audiences.
DESIRED QUALIFICATIONS
Business planning that includes creation of a pro-forma, culinary research and development, technology, construction/renovation, equipment, staffing and training.
Venue development, from concept to execution.
Development and execution of memoranda of understanding from the tenant perspective.
Project management using lean, agile, and/or other accepted project management methodologies.
Management of diverse, service-oriented teams.
Work in a community-like environment where customers are actively sought for input on programs and services.
Seeking customer feedback through focus groups, surveys, and/or one-on-one conversations.
Fostering partnerships and working collaboratively with a variety of stakeholders.
Leveraging knowledge of national trends and best practices to continuously improve service and offerings.
Professional growth reflects an intentional career path of increasing complexity and responsibility.
CONDITITONS OF EMPLOYMENT
A satisfactory outcome from employment reference check and education verification.
ServSafe Certification within three months of employment and maintenance of Certification thereafter.
Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at [redacted] or [redacted].
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
Thank you for considering Housing & Food Services at the University of Washington, Seattle.
Housing & Food Services (HFS) provides on-campus housing to over 10,000 student residents and operates over 40 dining and caf locations that serve the entire campus community. To successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement-working together to enhance student life-teamwork and service to our students and customers are at the heart of our business.
At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity, and justice for all. In Housing & Food Services, our DEI statement reads:
HFS will become an organization that prioritizes inclusive workplace communities, centered on belonging and opportunity for all staff. All HFS staff must accept responsibility to identify and interrupt biases, privilege, barriers, and power dynamics. We challenge ourselves to engage in open dialogue, active listening, and empathic learning.
Should you wish to learn more about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, please reference this link Diversity, Equity, and Inclusion Statement Training.
POSITION PURPOSE
Provide leadership, operational support, and strategic direction for UW Dining's Retail Caf operations; Starbucks license stores, ETC Husky Den, and retail cafes (Microsoft, Evolutionalry Grounds, Tower, Public Grounds, Dawg Bites) on the Seattle campus.
DUTIES AND RESPONSIBILITIES
Strategic Planning
Develop and manage the units' budgets, including the operating budget, capital expense budget, budget objectives and revisions.
Participate in UW Dining's strategic planning and support the development and execution of goals and priorities.
Identify annual unit priorities, associated action plans and measures of success.
Develop and oversee implementation of the long-term facility maintenance and renewal.
Create and sustain development plans for staff.
Develop and maintain contingency plans for staffing plans during emergency conditions and/or UW closure.
Financial & Organizational Effectiveness
Plan, develop, and manage implementation of goals and objectives for retail operations.
Direct the development and execution of caf programs to maintain a high-quality, fiscally responsible and safe environment that meets programmatic and compliance needs.
Determine the most efficient staffing structure so costs are minimized while providing excellent customer service, sound operating practices and compliance with collective bargaining unit agreements and University personnel policies and procedures.
Lead the planning and execution of major operational milestones including summer operations and fall opening.
Manage operational integration of retail caf services to ensure consistent staffing, customer service standards and systems coordination.
Ensure compliance training is relevant, scheduled and executed.
Serve as the Department liaison with building coordinators and administrators, maintaining effective communications and relationships.
Respond to increasing or declining sales, create strategies and provide solutions to overcome fluctuations in daily operations.
Ensure proper controls are in place for inventory, ordering, food safety and point of sale operations.
Collaborate with HFS Facilities to develop routine and preventive maintenance programs for food service units.
Use systems, including CBord FSS, Point of Sale, Workday, and Humanity for monitoring labor and
operational performance indicators.
Leadership
Serve as a member of UW Dining's leadership team.
Model application and transfer of knowledge and best practices from one situation to the next.
Identify, articulate and model values and behaviors that support an organizational culture characterized as positive, productive, inclusive and committed to serving students.
Conduct weekly meetings with direct reports to plan and integrate HFS and UW Dining information and standards.
Work collaboratively with other Department units to capitalize on subject matter expertise for planning and operational issues.
Represent the Department on various University committees and professional organizations and direct or serve on Department committees and teams.
Communicate HFS goals and objectives to the food service management team and ensure that these goals and objectives are clearly transmitted to all staff within the units and those decisions and actions are consistent with these priorities.
Ensure that all Food Service Operations comply with quality standards for food safety and sanitation and promote a safe work environment through job training.
Respond to questions, complaints and suggestions from the campus community regarding retail cafe units and/or programs.
Ensure that all units adhere to labor contracts and protocols.
Supervision
Supervise and evaluate the work completed by direct reports, ensuring appropriate productivity and qualityand provide constructive feedback to support success.
Review position descriptions, evaluation materials and training and update as needed.
Provide ongoing constructive feedback to direct reports in support of their success.
Ensure proper implementation of Department and University personnel, payroll, and safety policies and procedures.
Provide guidance to direct reports on requirements and/or opportunities for learning and professional development and engage, when necessary, in performance management of employees.
Develop the leadership abilities of direct reports through annual reviews, identifying learning opportunities and budgeted training plans.
Special Projects
Plan, implement, and direct unit-level special projects including strategic initiatives, major programs, and process improvement efforts.
Lead the work of cross-functional project teams including planning and setting priorities, resource
management, and evaluating progress.
Represent UW Dining in the planning and delivery of major campus programs and initiatives.
Perform other duties as assigned.
IMPACT TO THE UNIVERSITY
This position impacts the University by contributions to the quality of the student experience by providing
convenient and relevant menu offerings. The position ensures this by:
Stewardship of resources, including financial, service, staff, equipment and/or facilities
Compliance with food safety policies, procedures and guidelines.
Compliance with human resources and payroll policies and procedures
Compliance with collective bargaining unit agreements
Contributing to the Department's fiscal health through proper management of resources.
Reduction of health and safety risk through staff training on proper use of products and equipment.
POSITION COMPLEXITIES
This position is responsible for food service to a diverse audience of students, faculty, staff and UW guests.
Retail Cafe units are located in buildings operated by other departments. The buildings are spread across campus with varying types of equipment, diverse staffing and a customer base with differing needs in terms of hours of operation and available offerings.
WORKING CONDITIONS
Position typically works regular weekly office hours. UW Dining operations span from early morning to evening, weekends, holidays and academic breaks; therefore, the position is expected to maintain a presence with operations and staff on all shifts. Additional evening and weekend hours may be incurred to participate in special events and attend to emergencies.
SUPERVISION RESPONSIBILITIES
One Retail Cafs General Manager, One Starbucks License Store General Manager, Two Starbucks Operations Managers.
REPORTS TO
Director for UW Dining
MINIMUM REQUIREMENTS
Bachelor's degree in hospitality or business management, Organizational Leadership or a related field and four years of food service experience
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
ADDITIONAL REQUIREMENTS
Financial forecasting, budgeting, and reporting.
Supervision of professional, culinary, and service staff.
Management practices that reflect a strategic and solution-based orientation and are environmentally sustainable.
Communication that is delivered through a variety of media, both written and oral, and is adapted to the
audience, from entry-level staff to senior leadership.
Presentations to small and large audiences.
DESIRED QUALIFICATIONS
Business planning that includes creation of a pro-forma, culinary research and development, technology, construction/renovation, equipment, staffing and training.
Venue development, from concept to execution.
Development and execution of memoranda of understanding from the tenant perspective.
Project management using lean, agile, and/or other accepted project management methodologies.
Management of diverse, service-oriented teams.
Work in a community-like environment where customers are actively sought for input on programs and services.
Seeking customer feedback through focus groups, surveys, and/or one-on-one conversations.
Fostering partnerships and working collaboratively with a variety of stakeholders.
Leveraging knowledge of national trends and best practices to continuously improve service and offerings.
Professional growth reflects an intentional career path of increasing complexity and responsibility.
CONDITITONS OF EMPLOYMENT
A satisfactory outcome from employment reference check and education verification.
ServSafe Certification within three months of employment and maintenance of Certification thereafter.
Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at [redacted] or [redacted].
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.