Production Support Engineer
Apply NowCompany: DMI
Location: Indianapolis, IN 46227
Description:
About DMI
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the Opportunity
DMI, LLC is seeking a Production Support Engineer with application monintoring experience to join us. Experience with Splunk, AppDynamics or other monitoring tools is required.
This position will be hybrid and requires the resource be onsite in Indianapolis three days a week. This is a 3 - 4 month project with potential for extension.
Duties and Responsibilities:
Qualifications
Required and Desired Skills/Certifications:
Additional Requirements (Desirable):
Min Citizenship Status Required: We cannot provide sponsorship for this role. We can consider C2C or W2 candidates.
Physical Requirements: No Physical requirement needed for this position
Location: Hybrid, Indianapolis
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.
No Agencies Please
#LI-KP1
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the Opportunity
DMI, LLC is seeking a Production Support Engineer with application monintoring experience to join us. Experience with Splunk, AppDynamics or other monitoring tools is required.
This position will be hybrid and requires the resource be onsite in Indianapolis three days a week. This is a 3 - 4 month project with potential for extension.
Duties and Responsibilities:
- Provide expert support for customers utilizing monitoring and analytics for web and mobile applications.
- Troubleshoot and resolve technical issues related to deployments and configurations.
- Collaborate with development teams to optimize tool implementations for efficient data analysis.
- Develop and maintain dashboards, knowledge base articles, documentation specific to application support.
- Stay abreast of Splunk updates and industry best practices for effective monitoring.
- Monitoring and Analytics of Web Apps.
- Troubleshoot and resolve tickets with deployment and configurations.
- Develop dasbhoards, knowledge base articles, and documentation for support, Splunk knowledge
Qualifications
Required and Desired Skills/Certifications:
- Proficient in Splunk, AppDynamics or other monitoring tools with hands-on experience in configuration and troubleshooting.
- Solid understanding of log management, data indexing, and visualization.
- Experience in customer support or technical troubleshooting roles.
- Strong communication skills for interacting with customers and internal teams.
- Ability to independently analyze and resolve complex issues.
Additional Requirements (Desirable):
- Splunk certifications (e.g., Splunk Certified User, Splunk Certified Power User).
- Scripting knowledge (e.g., Python, PowerShell).
- Unix, SQL, mobile and/or web dev background.
- MuleSoft experience.
- Familiarity with IT infrastructure, security, and application performance monitoring.
- AWS, Kubernetes, ECS experience.
- Multitasking and flexibility in adapting to shifting priorities
- ITIL familiarity or certification
Min Citizenship Status Required: We cannot provide sponsorship for this role. We can consider C2C or W2 candidates.
Physical Requirements: No Physical requirement needed for this position
Location: Hybrid, Indianapolis
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
- Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
- Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.
No Agencies Please
#LI-KP1
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.