Operations Manager - Medical Respite

Overview

The Medical Respite Operations Manager oversees the non-clinical operations of the Medical Respite. The Operations Manager recruits, trains, supervises, and maintains 24/7 shift coverage for Site Monitors, Case Managers, and Food Services staff, coordinates Maintenance staff, and provides supportive back up Case Management as needed. The Operations Manager is a vital member of the multi-disciplinary care team, providing leadership, implementing Respite Policies and Procedures, integrating Case Management Services with Clinical Care, and collaborating with external community partnerships.

This is a full time, exempt, benefit eligible position in Oakland, CA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $90k - $110k/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

• Manages the day-to-day operations of the Medical Respite Program assuring that staffing, facilities, and resources promote safe, healing, and responsive services for residents.
• Participates in development of and ensures compliance with operational Respite Policies and Procedures.
• Develops and implements program protocols and procedures in collaboration with program leadership.
• In collaboration with program leadership, establishes and implements goals, policies, operating procedures, and systems for the Respite Program assuring alignment with LifeLong, community and funder standards and compliance with relevant regulations.
• Maintains census and oversees the intake process, including referral management, authorizations, registration, insurance verification, and move-ins.
• Manages the program within allocated budgetary parameters, collaborates in the development of the fiscal budget, and reviews budget monthly; ensures grant and contract compliance.
• Manages the procurement and inventory process for all program related supplies.
• Attends and actively participates in weekly Respite and County Meetings.
• Meets daily with Registered Nurse Supervisor and License Clinical Social Worker to review new referrals, coordinate intake and discharge, assure collaborative care is provided to current residents and that all residents have integrated individualized care plans and to problem solve any problems impacting residents in program.
• Manages Site Monitors, Case Managers, Food Service, and Facilities Respite Staff, including hiring, training, mentoring, supervision, and evaluation.
• Identify staff training needs and create access to training opportunities to promote program goals.
• Provides Case Management back up support and direct care to residents as needed.
• Develops and maintains working relationships within LifeLong and outside social service agencies, ensuring that staff and residence have maximum access to appropriate resources.
• Supervises Case Management team, assuring that formal communication structures and data tools are utilized to promote positive health, housing, and resource referral outcomes.
• Ensures direct services staff maintain current and accurate documentation, both written and in data base systems, including all shift notes, case notes, confidential information, consenting information, incident/informational reports.
• Ensures that accurate monthly and quarterly program data is collected and submitted in timely manner.
• Attends and participates in program case conferences, and team/staff meetings.
• With assistance from the Associate Medical Director, oversees clinical documentation and chart audits to ensure adherence to State and County requirements.
• Performs other duties as assigned by supervisor.

Qualifications

• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Ability to effectively present information to others, including landlords, other employees, community partners and vendors.
• Ability to work with individuals and organizations at the local level to build support.
• Ability to seek direction/approval from supervisor on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization.
• Ability to see how one's work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a "can do", proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements

• Minimum of five years documented experience in social or health care service setting providing outreach and engagement, harm reduction counseling, and using motivational interviewing.
• Minimum of three years of supervisory experience.
• Experience working with the homeless population, disabled persons, and individuals with co-occurring disorders.
• Knowledge of East Bay health and social service resources.
• Experience with the Homeless Management Information System (Clarity).
• Experience with electronic health records (EHRs), primarily EPIC.
• Proficient in Microsoft office.
• Valid California driver's license; may transport residents in agency vehicles.

Job Preferences

• Bachelor's degree in social work, psychology or related field and two years' relevant experience preferred or commensurate work experience.
• SUD registration/certification preferred.
• Lived experience relative to working with people experiencing homelessness (e.g. formerly homeless, social or behavioral health services consumer, criminal justice system involvement, foster care involvement, close family-member of someone with these experiences).