2605 Information Services Network Administrator & Architect

SUMMARY

• The ideal candidate can conduct daily business with interruption through organization and prioritization while focusing on multiple and varied projects within a professional and open office environment.

ESSENTIAL JOB QUALIFICATIONS

The following essential job qualifications include, but are not limited to:

• Effectively communicate with team members and customers regarding technical issues and customer service inquiries, both orally and in writing.
• Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by customers.
• Own each customer case from initial creation to resolution.
• Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.
• Read and analyze packet captures.
• Work with engineering and management to diagnose and resolve critical, escalated issues.
• Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
• Stay up to date on CISCO features and technology by attending lunch and learns, participating in team communication, and keeping up with enterprise and cloud networking trends.
• Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.
• Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
• Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.
• Expertise on latest Cisco hardware and operating systems (Catalyst, Nexus, IOS/IOS-XE/IOS-XR, ISE, NX-OS, and ACI).
• Deep understanding of firewalls and network security principles.
• Outstanding English language written and verbal communication skills and comprehension.
• Ability to clearly and concisely articulate matters to third parties and collaborate effectively with other technical leaders
• Outstanding customer service skills.
• Excellent account management, follow-through, and attention to detail.
• Experience in computer networking related problem solving, critical thinking, and troubleshooting.
• Ability to multitask and work under pressure.

PERIODIC JOB FUNCTIONS

The following period job functions include, but are not limited to:

• Able to travel if/as necessary (less than 5%, annually)
• Work during periodic shutdown day(s) if/as necessary

MINIMUM REQUIREMENTS (EDUCATION, EXPERIENCE, SKILLS)

The minimum requirements include:

• Bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university.
• Expertise in network security including Firewall, Security Risk Management, Security (Encryption), Identity and Access Management.
• Networking certifications a plus: CCNA, CCNP CWNA, etc.
• At least three years of related experience required.

• Intermediate to advanced proficiency in Microsoft Office products (Office, Excel, Word, and PowerPoint).

OTHER QUALIFICATIONS/CONSIDERATIONS

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.