Product Manager - Mobile Applications

ABOUT OUR COMPANY

• As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialize in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years.

OUR DREAM

• We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognized as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realize this dream.

OUR PEOPLE & WAYS OF WORKING

• At MICHELIN Connected Fleet, agility is not a word - it's a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company-wide development programs - including our Diversity, Mentoring and Sustainability programs.

THE ROLE IN SHORT:

PURPOSE :

• We are seeking a strategic and experienced Product Manager to lead the strategy, development, and management of our driver-focused mobile applications on a global scale, concentrating on driver coaching, job management, routing and navigation, and emergency road service. This role will collaborate with various teams to create intuitive, reliable tools that meet drivers' needs, support their safety on the road, and improve their operational efficiency.

WHAT WILL I BE DOING:

STRATEGY

• Define a clear & compelling vision for mobile apps (6-12m), focusing on driver coaching, job management, routing & navigation, and emergency road service.
• Prioritize specific strategic priorities and objectives for mobile apps aligned to product vision and business priorities.
• Manage & communicate the product roadmap for mobile apps based on evolving strategic priorities, driver feedback, and operational requirements.

DISCOVERY

• Conduct research to understand driver needs, jobs to be done, pains, and gains.
• Understand and monitor market trends and competitor evolutions related to mobile driver experience & functionality.
• Use analytics to monitor app performance, focusing on job management efficiency, navigation accuracy, and emergency service effectiveness.
• Apply market and customer insights & analytics to make data-driven decisions to prioritise improvements to enhance driver experience and app functionality.
• Define the problem space & requirements for new mobile app developments, and lead process with UX / UI and Architecture teams to create, test, and iterate intuitive designs for new driver experiences.

DELIVERY

• Define well-formed development initiatives, with clear purpose, functional requirements, and plan ready for development by the mobile development team.
• Own backlog for mobile app developments ensuring initiatives are properly prioritized aligned with PI planning cycles.
• Participate in key agile delivery ceremonies to accept completion of new developments and share knowledge & customer feedback with the delivery team to inform future iterations.
• Understand and contribute to go-to-market strategy for new mobile app functionality & releases in partnership with go-to-market (G2M) teams.

GROWTH

• Contribute to the development of common practices and standards of excellence across our Product Management team / chapter, and proactively encourages other PMs to align with these standards
• Regularly & proactively provides constructive feedback to Product and non-Product peers on their work & ways of working to improve individual and team performance; provides regular feedback and coaching to PO(s), PM(s) , and other colleagues outside the Product team
• Support hiring and onboarding processes to ensure successful selection and ramp-up of new PMs and/or POs in our Product team; contribute to definition & structuring of hiring & onboarding processes

TO BE SUCCESSFUL YOU WILL LIKELY HAVE:

• Bachelor's degree in Business, Computer Science, Engineering, or related field.
• 5+ years direct involvement with information technology / SaaS applications, including at least 2+ years of performing strongly at PM-level focused on mobile applications
• Proven experience in developing and managing mobile apps.
• Foundational understanding of UX / UI design heuristics and design processes
• Strong understanding of iOS and Android platforms.
• Experience with Fleet management services: job management, routing, or emergency service applications a plus
• Advanced understanding of UX / UI design heuristics and design processes
• Advanced understanding of technology applications & architecture and solutioning processes
• Foundational understanding of go-to-market methodologies, including pricing techniques
• Excellent problem-solving and analytical skills.
• Familiarity with Agile methodologies and product management tools.
• Strong ability to collaborate, communicate, present, and negotiate effectively across disciplines, vendors, partners and customers
• Sound judgement and decision-making skills, with the ability to juggle multiple competing priorities and work under deadline pressure
• High quality standards for work output with excellent attention to detail
• Native or fluent English speaker, other any languages are an assets with particular focus on French and/or Brazilian Portuguese