Technical Programme Manager (Infrastructure)

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Role Overview: As a Lead Technical Program Manager, you will play a critical role in leading the planning, execution, and delivery of complex technical programs and initiatives within the engineering organization. You will collaborate closely with cross-functional teams, including engineering, security, infrastructure, product management, operations, and quality assurance, to drive alignment and ensure successful outcomes.

Key Responsibilities:

• Lead the end-to-end program management lifecycle, from initiation through delivery and post-launch support, for initiatives ranging from tactical short-term execution areas to multi-year, cross-platform initiatives.
• Lead the program management team, implementing measurable, repeatable processes and systems for technical program management.
• Support Kaseya's engineering & operations leadership teams, implementing programs that drive success on critical, timely initiatives that require instant and successful collaboration.
• Drive the execution of strategic programs, including budgeting, task prioritization and timeline management, to ensure on-time delivery.
• Identify and mitigate risks and impediments that impacting program delivery and implement effective mitigation strategies. Build a learning organization that adapts to changing business and technical requirements.
• Set the example for excellent communication and collaboration across the organization, ensuring alignment, accountability, and progress.
• Know how to use AI & Automation to make the job easier for your team and for the company. Optimize, relentlessly. Don't settle for the first answer.
• Provide leadership, technical mentorship, and execution guidance to the team. Join the engineering team to become a champion of continuous improvement.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field, or 8+ years' equivalent experience is required.
• 3+ years' experience in technical program management roles is required, preferably in the SaaS industry, with a track record of successfully delivering complex software projects on time and within budget.
• This role requires a solid technical foundation with a deep understanding of SDLC, security fundamentals, compliance management, cloud computing technologies, and software development methodologies.
• Experience with Agile/Scrum methodologies and tools (e.g., Jira, Confluence) is required.
• Leadership experience combined with strong communication skills, with the ability to work across all layers of the organization.
• Demonstrated ability to drive results in a fast-moving, always-online global workforce, with a focus on innovation, quality, and customer satisfaction.
• PMP or other relevant project management certifications are a plus.
• Proven ability to thrive in ambiguity and navigate complex challenges with creativity, resilience, and a solutions-oriented mindset.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.