Senior Quality Assurance Practice Manager

Who we are

SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We're owned by KKR - one of the world's largest and most successful private equity investment companies. We've built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job

We are seeking an experienced Senior Quality Assurance Practice Manager to lead, inspire, and improve our ability to deliver quality across our organization. The ideal candidate is technically proficient and possesses exceptional leadership skills, fostering a collaborative and innovative environment. The successful candidate will play a crucial role in driving success across the organization by creating a company wide quality strategy and getting teams across the organization to align with that strategy.
What you'll do

Leadership:

• Lead, mentor, and inspire a team of Quality Coaches to achieve high performance and drive quality within their teams.
• Foster a positive and collaborative work environment that encourages continuous improvement and technical excellence.
• Promote a generative culture that encourages collaboration, experimentation, and learning from failures.
• Instill a sense of ownership, humility, and accountability within the team, empowering individuals to contribute their best work.

Quality:

• Define Quality strategy and work with teams and business leaders to create buy in to that vision across the company.
• Create expectations for teams around a vision for automated, manual, and unit testing.
• Drive increased automated testing across the organization.
• Collaborate with engineers and teams to create a quality mindset across the teams and throughout the organization.
• Organize and manage the process of testing products before release including test plans.
• Define testing standards and metrics and provide visibility to the organization and team around quality.
• Manage all aspects of ensuring products are delivered with quality.

Consensus Building:

• Work closely with stakeholders to understand project requirements and goals, ensuring clear communication between technical and non-technical team members.
• Build consensus among team members, resolving conflicts, and making decisions that benefit the overall project and organization.

Data Driven:

• Identify and document aggressive quality benchmarks for our apps, sites, and services.
• Create automation in testing these benchmarks and SLAs regularly.
• Ensure alerting and monitoring around these expectations are created and encourage ownership of this high standard.

Tooling:

• Evaluate existing toolset for quality around engagement, usage, cost, and value.
• Recommend and provide cost/value analysis around procurement of new tooling.

What you'll need

• Bachelor's or higher degree or similar experience.
• Ability to create a strategic vision and generate buy-in to that vision across the organization.
• Proven experience as a quality engineering manager or leader.
• 5+ years of experience in automated testing using multiple testing frameworks.
• Strong technical background with expertise in quality methodologies, tools, and technologies.
• Excellent leadership and interpersonal skills, with a track record of building and managing high-performing teams.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Demonstrated experience in fostering a positive and inclusive team culture.
• Eagerness to learn, adapt to change, and embrace new challenges.

Perks

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Flexible PTO
• Tuition reimbursement program
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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