IT Systems Support Specialist
Apply NowCompany: Kharon
Location: Washington, DC 20011
Description:
TL;DR Kharon is seeking a full-time, Washington D.C.-based IT Systems Support Specialist. This is an onsite position and requires you to be in office 5 days per week.
Responsibilities:
Qualifications:
Kharon is a highly disruptive and incredibly innovative organization that navigates risk at the intersection of global security threats + international commerce.
What does that mean? Great question.
Operating at the nexus of global security, Kharon is on a mission to revolutionize the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalize that data so that they can make the best and most informed decisions possible. From financial crimes and sanctions to export controls and threat identifications, our tools optimize protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of today's leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled.
When you look at any major global crisis event, we're providing intelligence that's at the heart of those circumstances. We connect the dots in a way that's meaningful. Now, we're experiencing unprecedented growth. As the world continues to evolve in complexity, so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights, we are looking for an IT Analyst to join us as we work to shape the way businesses perceive and navigate global risks.
Reporting to our VP of Information Security, this role will be pivotal in providing essential on-site and remote support from our Washington DC office. In this role, you will manage hardware and software inventory, coordinate repairs, and work closely with our IT Manager on implementing new technical tools and processes to best support our growing team member base, both domestically and abroad. Your responsibilities will include assisting in the remediation of system alerts and security incidents, as well as contributing to the build-out of new office spaces and conferencing equipment. The ideal candidate will bring strong "customer service" skills, ensuring all Kharon staff receive exceptional support. You'll also conduct system and user audits to maintain compliance, craft clear documentation for processes and new technologies, and foster a secure, efficient working environment.
To the right person, this will be the perfect kind of challenge. Our mission is compelling, our product is powerful and we're growing at a rate that makes us unstoppable. If you're looking to be surrounded by people who will inspire you to think and challenge you to grow then look no further. Our team is made up of some of the most visionary and uncompromising individuals you will ever encounter. We don't take ourselves seriously but we're serious about the work we do and there is absolutely no slowing us down.
To keep that momentum going, we do our very best to make sure that each and every team member is completely taken care of. We're nothing without our people and we strive to offer a package that reflects that. As a Kharon team member, you can expect:
Interested? Please apply by visiting our website and navigating to our careers page! Be on the lookout for an email from [email protected]!
Kharon is committed to cultivating a workplace that is free from harassment and discrimination for everyone. This commitment extends to individuals of all ages, disabilities, ethnicities, gender identities or expressions, nationalities, neurotypes, appearances, political affiliations, professional backgrounds, races, religions, and sexual identities or orientations.
The base salary range at Kharon is set between $90,000 and $110,000. Please note that this figure does not necessarily include potential bonuses, commissions, benefits, or equity that may be part of the overall compensation package.
Responsibilities:
- Provide technical support for the Washington DC office and remote support for team members across different locations, troubleshooting hardware and software issues.
- Manage hardware and software inventory, coordinating repairs and replacements with vendors to ensure accurate tracking and compliance with company policies.
- Collaborate with the IT Manager on the implementation and rollout of new technical tools, software, and processes, including the deployment and configuration of new systems.
- Assist in identifying, investigating, and remediating system alerts, security incidents, and vulnerabilities, and support the implementation of security protocols to protect company data.
- Participate in office infrastructure projects, including the build-out and maintenance of conferencing equipment and other technology, ensuring all systems function optimally.
- Conduct system and user audits to ensure compliance with internal policies and external regulations, and assist in preparing reports and documentation for audits.
- Create and maintain documentation for IT processes, procedures, and new technologies, providing training and support materials to facilitate the adoption of new systems.
- Deliver high-quality customer service and technical support, acting as a point of contact for technical inquiries and escalating complex issues as necessary.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 3-5 years of experience in IT support or analyst roles, with expertise in both on-site and remote support.
- Proficiency in macOS and Windows operating systems, with experience in network setup and maintenance (TCP/IP, DNS, DHCP, VPNs).
- Solid understanding of cybersecurity principles and best practices, including experience with firewalls, antivirus, and endpoint protection.
- Familiarity with IT asset management tools, enterprise software applications (e.g., Microsoft Office 365, Google Workspace), and collaboration tools.
- Experience with endpoint management tools (e.g. JAMF, Microsoft Auto Pilot)
- Knowledge of remote desktop tools and support ticketing systems (e.g., Zendesk, Jira), as well as conferencing equipment and software (e.g., Zoom, Microsoft Teams).
- Relevant IT certifications (e.g., CompTIA A+, Network+, Security+) are preferred but not required.
Kharon is a highly disruptive and incredibly innovative organization that navigates risk at the intersection of global security threats + international commerce.
What does that mean? Great question.
Operating at the nexus of global security, Kharon is on a mission to revolutionize the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalize that data so that they can make the best and most informed decisions possible. From financial crimes and sanctions to export controls and threat identifications, our tools optimize protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of today's leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled.
When you look at any major global crisis event, we're providing intelligence that's at the heart of those circumstances. We connect the dots in a way that's meaningful. Now, we're experiencing unprecedented growth. As the world continues to evolve in complexity, so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights, we are looking for an IT Analyst to join us as we work to shape the way businesses perceive and navigate global risks.
Reporting to our VP of Information Security, this role will be pivotal in providing essential on-site and remote support from our Washington DC office. In this role, you will manage hardware and software inventory, coordinate repairs, and work closely with our IT Manager on implementing new technical tools and processes to best support our growing team member base, both domestically and abroad. Your responsibilities will include assisting in the remediation of system alerts and security incidents, as well as contributing to the build-out of new office spaces and conferencing equipment. The ideal candidate will bring strong "customer service" skills, ensuring all Kharon staff receive exceptional support. You'll also conduct system and user audits to maintain compliance, craft clear documentation for processes and new technologies, and foster a secure, efficient working environment.
To the right person, this will be the perfect kind of challenge. Our mission is compelling, our product is powerful and we're growing at a rate that makes us unstoppable. If you're looking to be surrounded by people who will inspire you to think and challenge you to grow then look no further. Our team is made up of some of the most visionary and uncompromising individuals you will ever encounter. We don't take ourselves seriously but we're serious about the work we do and there is absolutely no slowing us down.
To keep that momentum going, we do our very best to make sure that each and every team member is completely taken care of. We're nothing without our people and we strive to offer a package that reflects that. As a Kharon team member, you can expect:
- Fully sponsored medical, dental, and vision
- FSA program for both medical and dependent care
- 401k with matching and immediate vesting + ROTH IRA
- Paid time off + 11 paid holidays
- Hybrid + flexible WFH schedules
Interested? Please apply by visiting our website and navigating to our careers page! Be on the lookout for an email from [email protected]!
Kharon is committed to cultivating a workplace that is free from harassment and discrimination for everyone. This commitment extends to individuals of all ages, disabilities, ethnicities, gender identities or expressions, nationalities, neurotypes, appearances, political affiliations, professional backgrounds, races, religions, and sexual identities or orientations.
The base salary range at Kharon is set between $90,000 and $110,000. Please note that this figure does not necessarily include potential bonuses, commissions, benefits, or equity that may be part of the overall compensation package.