Manager of Inbound Sales & Service
Apply NowCompany: 1-800-Contacts, Inc.
Location: Draper, UT 84020
Description:
Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We're owned by KKR - one of the world's largest and most successful private equity investment companies. We've built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job
Ever wondered why our customers love us so much? Our amazing managers play a major part in shaping the simple, exceptional experience associates consistently deliver to our customers. Come be part of an incredible team, focused on and continually shaping one of the most pivotal elements of 1-800 Contacts continued success.
What you'll do
What you'll need
Why we will love you
Perks
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-Hybrid
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We're owned by KKR - one of the world's largest and most successful private equity investment companies. We've built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job
Ever wondered why our customers love us so much? Our amazing managers play a major part in shaping the simple, exceptional experience associates consistently deliver to our customers. Come be part of an incredible team, focused on and continually shaping one of the most pivotal elements of 1-800 Contacts continued success.
What you'll do
- Develop, coach and mentor customer service representatives to deliver exceptional quality and sales performance results
- Contribute to the overall direction and management of the inbound process
- Analyze team, department and product-line data to develop and implement action plans for improvement
- Drive employee satisfaction through consistent communication, conducting effective team meetings and helping each team member feel a sense of confidence, control, and community
- Effectively manage a team budget to reward, motivate, and recognize associates and team
- Drive department culture by exhibiting a high level of energy, positivity, enthusiasm, and professionalism
- Live our company values: Big Hearted, Unconventional, Tenacious, Better Together
What you'll need
- Three or more years of customer service experience
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- High school diploma or equivalent experience
- Work a hybrid work schedule and commute to our Draper, UT headquarters
Why we will love you
- 1+ years of prior coaching or management experience
- Strong knowledge of in-house products and systems
Perks
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-Hybrid