Training Manager, Canada

Job Description: Training Manager, Canada

JOB PURPOSE:

The Training Manager is responsible for training and coaching the Retail Teams on the Dior selling ceremony, product and client development to support the achievement of commercial goals.
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Tasks and Responsibilities

• Develop & facilitate Training Programs in the Retail Network including brand culture, product knowledge, selling ceremony, client development and employee induction, etc.
• Evaluate training and development needs of Retail Network on an ongoing basis and provide regular follow-up to retail teams and corporate departments
• Evaluate existing training programs, partner with the training team to revise or create new training programs based on business needs
• Partner with Regionals, Merchandising, Visual, Events, CRM, and PR teams to develop product training on a seasonal basis
• Track productivity reporting process, partner with Regional Leadership to coach and manage underperforming associates
• Oversee orientation for new employees and store openings
• Assist with floor support and spot coaching as needed when traveling throughout the retail network
• Provide recaps on training recaps to Training and Retail Leadership Teams
• Communicate with Retail Leadership to evaluate training level of all employees trained
• Partner with Training Manager in worldwide zones to develop programs that are in line with global initiatives
• Coordinate and Manage training calendar in support of seasonal launches, events and new store openings
• Adjust priorities and manage time to most effectively support the business needs
• Track effectiveness of training programs, and provide regular follow-up to sustain

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Requirements:

• 5 Years of Training experience, preferably in a luxury or specialty retail environment
• Strong passion and awarness for the luxury fashion industry
• Ability to develop a strong understanding of the Dior brand image
• Ability to develop interactive, creative, and comprehensive training programs in a variety of areas
• Ability to communicate in a clear and concise manner at all levels of the organization
• Ability to listen actively to all and communicate material and instructions to others
• Ability to follow the company's policies and procedures
• Strong computer presentation skills with an emphasis on Powerpoint and Excel
• Ability to work a full-time schedule including nights, weekends, and holidays
• Ability to travel frequently