Implementation Manager

RxSense is a high-growth healthtech company empowering clients and consumers with technology to access lower cost prescription drugs. Its transformative cloud-based enterprise platform enables clients to take control of their pharmacy benefits with fast, flexible and customizable solutions and real time data insights to improve operational and financial performance -- and ultimately deliver better care to patients nationwide. RxSense also owns and operates SingleCare, a free prescription savings service that offers consumers access to consistently low prices on prescription drugs. Through its partnerships with the country's largest pharmacies and grocers, including CVS, Walgreens, Walmart, Kroger and Albertsons, SingleCare improves access and adherence to more affordable medications and has helped millions of Americans collectively save over $8 billion on their medications.

RxSense is a great place to work! Our company has earned recognition as one of Fast Company's Most Innovative Companies, Forbes' Top Startup Employers, Modern Healthcare's Best Places to Work in Healthcare, and Inc's Best in Business and Best Workplaces.

JOB SUMMARY:

The Implementation Manager is responsible for leading the implementation of RXSENSE software programs for new and existing clients. During the implementation, the Implementation Manager will direct and lead a cross-functional team of subject matter experts and will be responsible for the successful and on-time completion of the project and the contractual deliverables. The Implementation Manager will oversee custom software implementations for large and complex organizations, applying leadership, rigor and discipline around establishing, documenting and communicating project plans; effectively coordinating resources, monitoring and reporting progress and intervening as necessary to ensure that quality, schedule, budget and other requirements are met.

PRIMARY JOB DUTIES

• Lead and monitor the full implementation process from initiation to deployment to ensure all deliverables are met according to contract.
• Build and manage client relationships.
• Manage multiple client implementations and projects/tasks simultaneously.
• Assess & evaluate new client requirements against the scope of the project.
• Manage project schedules, budgets, resources and tasks to ensure that quality solutions are delivered within time and cost constraint.
• Identify, document, and manage project risks during implementations; escalate issues as appropriate.
• Work with Business Analysts/Solution Engineers to translate business needs into technical requirements.
• Work with Development Lead to plan and monitor the delivery of custom client requirements using an agile methodology.
• Contribute to the continuous improvement of project implementation methodology by ensuring that best practices and decisions are documented throughout the implementation.
• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
• Leading and monitoring quality assurance across the full implementation process to ensure all deliverables, User Acceptance Testing, client training and final deployment to production are met according to contract.

Responsibilities:

• During the implementation, the Project Manager will direct and lead a cross-functional team of subject matter experts and will be responsible for the successful and on-time completion of the project and the contractual deliverables.
• Demonstrates best practices for providing implementation guidance and support and is an expert on RXSENSE processes and procedures and how they relate to implementation.
• Creates a strong culture of employee engagement, including employee motivation, inspiration, and development.
• Collaborates with subject matter experts to ensure continued business learning.
• Works effectively with colleagues from other RXSENSE operations to address and resolve issues.
• Sets work priorities without management assistance and work independently.
• Follows established company rules and guidelines to include maintaining necessary files, records and reports; to ensure quality standards are met; to ensure ISO compliance.
• Conducts themselves in a professional manner always, strives to improve their skills both technically and professionally.
• Looks for advancement within the organization and strives for excellence at all times.
• Performs other duties and/or projects as required and/or directed.

Education and Experience

• Bachelor's degree in technology or business field and 7 plus years of experience with large-scale project management.
• Experience with Waterfall and Agile approaches to software development and implementation.
• Thorough understanding and proficient use of IT Implementation best practices and techniques in the Pharmacy Benefit industry.
• Excellent working knowledge of RXSENSE products and processes.
• Proficient ability to own the success of the team with minimal supervision using sound judgment, while maintaining a professional and positive demeanor.
• Must be able to develop and maintain strong working relationships on a multi-level basis.
• Superior written and verbal communication skills - ability to communicate information & ideas clearly & concisely.
• Ability to foster a positive and productive work environment, with ability to lead, build teams, and motivate agents.
• Demonstrated expertise in planning, executing and delivering projects on time and on budget
• Excellent organizational & time management skills.
• Ability to work in a dynamic fast paced atmosphere.
• Ability to maintain confidentiality.
• Experience with JIRA, Smartsheets, SalesForce & Microsoft Product Suite.

Salary Range: 80,000 - 103,000

RxSense believes that a diverse workforce is a more talented and productive workforce. As such, we are an Equal Opportunity and Affirmative Action employer. Our recruitment process is free from discriminatory hiring practices and all qualified applicants are considered for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Neither will qualified applicants be discriminated against on the basis of disability or protected veteran status. We believe in the strength of the collaboration, creativity and sense of community a diverse workforce brings.