CBO Area Director- Location determined by local CBO Office

Overview

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward - always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.

The Area CBO Director is responsible for the success of revenue cycle operations in their assigned states/markets/area. The Area CBO Director reviews and enacts policies, procedures and processes to ensure maximum cash flow and protect the integrity of Concentra assets. The Area Director works closely with leaders in the designated markets, as well as across disciplines such as sales, operations, referrals, coding, accounting and reimbursement groups. The Area Director will provide leadership to colleagues and is responsible for analyzing performance against established benchmarks.

Responsibilities

• Identify, analyze, and assist Central Business Office Managers and/or Supervisors with the oversight of global issues pertaining to proper billing, deposits, payment posting and collections of center accounts receivable
• Manage staff to include performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions
• Evaluate operational, procedural and personnel situations and identify appropriate solutions based on a thorough understanding of business conditions, corporate objectives and policies, strategic customers and the long-term impact of implementation
• Jointly compile, analyze, and present monthly accounts receivable reports with Central Business Office Manager and/or Supervisors.
• Schedule regular calls and/or face to face meetings with leaders in designated area
• Develop and monitor Central Business Office staffing model and staffing levels
• Maximize the use of available technology in order to improve the cash process
• Implement policies to verify the integrity and control of the accounts receivable system data efficiencies
• Plan and coordinate special accounts receivable projects as required
• Develop direct relationships with payers and employers to promote positive working relationships
• Actively monitor adherence to the budget and overall expense control
• Communicate with Central Business Office and local and regional leadership teams on pertinent accounts receivable issues
• Support each Central Business Office of assigned area
• Participate in State Workers' Compensation bureau meetings, keeping appropriate leadership team members aware of reimbursement rules and fee schedule initiatives

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education:

• Bachelor's degree from an accredited college or university with an emphasis in accounting,
  finance or business administration or equivalent education and experience
• In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of
  work experience and vice versa

Job-Related Experience

• Customarily has at least ten or more years of experience in finance positions of increasing scope and responsibility
• Experience customarily includes 10 or more years managing accounts receivable activities
• Experience in healthcare industry accounts receivable with multi location practice
• Experience with computerized accounting systems

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Strong managerial, planning, and organizational skills
• Proven leadership qualities with influencing and negotiating skills
• Strategic and tactical
• Effective team building skills
• Able to lead cross-functional projects
• Proven track record in creating, implementing, and improving AR processes and procedures
• Ability to communicate effectively and tactfully with all levels of personnel
• Ability to develop and manage a professional staff in a dynamic fast paced environment
• Microsoft Word and Excel knowledge and experience
• Ability to work under tight time schedules
• Excellent problem-solving skills and ability to handle multiple tasks
• Willing to travel

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans