Director of Quality Improvement

CARESTL HEALTH is a non-profit, Federally Qualified Health Center (FQHC) serving St. Louis communities and school-based operations.

The Director of Quality Improvement provides leadership for quality assurance and improvement in the aspects of assessing, measuring, and improving processes with regards to patient care or organizational functions, coordinates QA/QI committees, and quality initiatives. This position has responsibility for demonstrating the core values of CareSTL Health: Customer Service, Community, Commitment, Compassion, and Competence.

ESSENTIAL FUNCTIONS:

The following information is considered the definition of essential functions but does not restrict the tasks that may be assigned. The Director of Quality Improvement may be reassigned duties and responsibilities at any time due to reasonable accommodation or other staffing reasons. Other duties may be assigned.

• Provide coordination for Quality Assurance and Quality Improvement committee meetings including patient safety and quality committee and emergency preparedness committee.
• Data Mining and Data Analysis of Electronic Health Records, DRVS etc. Gathers, prepares, arranges, analyzes, and displays quality assurance and improvement data in a meaningful way and useful format for those who must analyze and use the data, ensuring the data is accurate and able to discern any quality concerns or practice patterns or pinpoint areas for process improvement.
• Communicates and follows-up regularly with health center leaders to identify data & information needs as well as provide resources to requesting Officers and Key Staff.
• Act as liaison for CareSTL Health and Other business or purchasers of health care services who might request documentation of quality care and professional practices.
• Submits quality reports as needed to the CEO, CMO ,Governing board and other appropriate persons and conducts Utilization Review and Patient Care Evaluation and assists with preparation for regulatory/accreditation surveys.

OTHER FUNCTIONS:

• Conducts clinical monitoring, health information reviews and ongoing patient care monitoring.
• Monitor and complete pay-for-performance reports for the health insurance plans.

JOB REQUIREMENTS AND QUALIFICATIONS:

Education:

• Bachelor's degree in business discipline or healthcare-related field (Required)
• Bachelor's degree in IT Software Applications.
• Bachelor's of Nursing or Advance Degree (Preferred)

Experience:

• A minimum of 5 years of Supervisory Experience working in all aspects of ambulatory health care. (Required)
• A minimum of 5 years of experience in healthcare quality/performance improvement (Required)
• Experience with quality management/performance excellence systems such as ISO 9001, AS9100, Baldrige National Quality Program (Preferred)
• Clinical Care Experience in outpatient or in patient setting (Preferred)

Knowledge, Skills and Abilities:

• Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions
• Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
• Comfort with the pace of the primary care environment, working with an interdisciplinary team
• Good knowledge of psychopharmacology
• Ability to design and implement clinical pathways and protocols for treatment of selected chronic conditions
• Knowledge and competencies with harm reduction, motivational interviewing and relevant treatment modalities that are being used in the field
• Excellent verbal and written communication skills

Other:

• Must have reliable transportation

Additional Information:

• Clinic hours are Monday - Friday 8 a.m. to 5 p.m.
• 11 paid holidays per year.
• Full benefits package.
• Public Service Loan Forgiveness.

*We believe that health care is right and not a privilege. At CARESTL HEALTH we are an equal opportunity employer healthcare center. All applicants will be considered for employment without regard to race, color, sex, national origin, religion, veteran status, or disability status.*