Credit & Collections Manager

About Mobile Air & Power Rentals

Mobile Air provides temporary cooling, heating, dehumidification, and power solutions. With our rental portable air conditioners, cooling towers, chillers, heaters, dehumidifiers, generators, and power distribution, we can cover all power and HVAC rental needs nationwide. We provide solutions that help people save time and money by renting the equipment that builds our communities, improve businesses, and helps create memories at special events. If you have a passion for helping others, then join a $65 billion industry that reflects today's sharing world by creating experiences that change communities-and lives.

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Purpose:

The Credit & Collections Manager is responsible for the development and administration of credit and collection programs. This position will oversee investigation of credit risk in customers and suppliers and advise on course of action for credit applications, payment terms, customer deposits, and credit limits. Duties will include designing and implementing processes to improve cash flow and reduce receivables; monitoring and negotiating the collection of overdue accounts; monitoring credit and collection processes and operations; and providing recommendations on opportunities for improvement. This position will manage the collection of outstanding invoices while adhering to company policy and will oversee cash and credit application. The Credit & Collections Manager will manage subordinate staff in day to day performance of their jobs while ensuring that project/department goals are met and adhering to approved budgets.

Duties & Responsibilities:

• Oversees the collection of outstanding credit and invoices to maximize profit/loss while ensuring it is handled appropriately and per company policy.
• Research new customer credit information. Contact credit references and assist in credit analysis.
• Assist in waiver processing by verifying balances due before executing lien waivers.
• Manage collection activities such as negotiating with past-due accounts, negotiating and resolving conflict, expediting payments, referring account to collection agencies, and sending follow-ups.
• Creates and implements strategies to increase the number of successful collections on outstanding debt.
• Trains and evaluates staff members within the credit & collections department as needed to support the business.
• Develops goals that complement the overarching business goals of the company and coordinates staff to continually meet and exceed goals.
• Based on balance due aging, designs and implements processes to contact customers who have outstanding accounts and obtain past due payments.
• Oversees the adherence to the credit issuance procedures and approvals.
• Manages daily credit applications and credit limits.
• Verifies accuracy of data provided to 3rd party collections and lien filing partners. Provides initial recommendation for legal collection and lien applications
• Monitors and negotiates the payment of past due accounts. Establishes procedures for final demand of payment.
• Researches, identifies, selects, and liaises 3rd party Collection & Lien attorneys/agencies to appropriately supplement internal resources/capabilities.
• Negotiates payment terms with customers on past due accounts.
• Serves as an active team member to Senior Management and Regional Leaders to determine best return on accounts receivable.
• Establishes KPI metrics and reports results on success of the Credit & Collection efforts.
• Maintains integrity and confidentiality of customer accounts, relationships, and PCI data.
• Plans, evaluates, implements, and continuously seeks to improve all aspects of credit & collections functions and processes.
• Assists in formulation of specific collection objectives and achievement of same.
• As needed, initiates direct interaction with selected clients in resolving receivables delinquencies.
• Complete other project and tasks as directed by management.

Position Requirements:

• Bachelor's degree in Business, Finance, or a related field.
• 5+ years prior experience in credit and collections as manager, supervisor and specialist.
• Minimum of 2 years of experience in a leadership role.
• Must possess strong system skills; solid collection, analytical and negotiating skills; effective oral and written communication skills; and a solid knowledge of commercial credit and collection laws.
• Ability to understand contracts, purchase orders and other contractual documentation
• Must be able to work in a fast-paced environment while managing multiple priorities.
• Must have proficient computer skills including MS Word, Excel, Outlook, and SharePoint.
• Ability to effectively communicate via phone, email and in person.
• Able to work additional hours during peak seasons or when required by management.