Director of Inbound and Outbound Sales

Director of Inbound and Outbound Sales

Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers.

Boostlingo'stechnology innovation empowers our customers and the people they serve to communicate without barriers and increases language access for all. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation.

Headquartered in Austin, TX, our global, hybrid teams are distributed across offices in San Francisco, Austin, Copenhagen, Manila, and Ireland.

WHAT IT MEANS TO BE A BOOSTIE

Our core values drive everything we do. From how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level.

To be a Boostie means to embody these values:

• No Hide, Go Seek: Be accessible to colleagues, seek out what you need, and ask others for help.
• Positive Vibes: Bring positive energy and have a "solutions" oriented mindset to problem solving.
• Be Bold but Stay Humble: Appreciating that every voice matters, use yours and be confident. We believe that squeaky wheels fix problems.
• Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued.

In 2023 and 2024 Boostlingo has been recognized as one of Inc. Magazine's Best Workplaces. This esteemed recognition reflects the dedication that our incredible team has to embodying our Core Values every day and we couldn't be more proud!

POSITION SUMMARY

We seek a strategic and results-oriented Director of Inbound and Outbound Sales to join our innovative team. This pivotal leadership role guides and manages a team of Outbound and Inbound Sales Development Representatives (SDRs) to generate and qualify leads to build sales pipelines, ensuring the team meets its targets through effective coaching, performance management, and strategic planning. Ideal candidates will have a strong sales background, excellent leadership and communication skills, and a proven track record in building and developing successful sales development teams. Your mission? To elevate our sales strategy, improve efficiencies and processes, exceed targets, and fuel our company's growth.

RESPONSIBILITIES AND DUTIES

Light international travel required (e.g. 4x/year) to Manilla quarterly.

• Manage and grow the Sales Development function for inbound sales teams, responsible for inbound lead qualification and processing, and the outbound sales team, responsible for hunting qualified opportunities for the sales team.
• Lead and mentor a global team of SDR's ensuring alignment with the company's vision and goals for pipeline growth while utilizing state of the art technology.
• Effectively plan for hiring and onboarding of SDRs managing a pipeline of talent for potential recruitment.
• Mentoring team members of all levels of seniority, to become their best and to be their best while at Boostlingo
• Implement training programs that equip teams with the knowledge required for effective outbound prospecting
• Lead coaching and improvement plans for the SDR team
• Collaborate with GTM team to refine and evolve the prospecting process, incorporating industry best practices
• Implement strategies to optimize the use of sales motion driven propositions in outbound efforts
• Monitor and analyze global performance metrics and Key Performance Indicators (KPIs). Utilize data-driven insights to enhance the efficiency and effectiveness of sales development activities
• Oversee the utilization and optimization of technology tools, including Salesforce and specialized tech sales tools (e.g., Outreach, 6Sense, Chorus, ZoomInfo). Stay informed about emerging technologies that can enhance the sales development process
• Focus on the quality of opportunities without sacrificing quantity. The four core metrics this role should care about are the impact on the sales cycle, close rates, pipeline contribution and average deal size.
• Ensure sales accepted opportunities are sourced in accordance with qualification requirements and company targets.
• Ensure we efficiently and effectively qualify inbound demand as well develop outbound strategies per region while leveraging digital and field marketing resources for campaign effectiveness.
• Motivate and develop SDRs through coaching and incentives. A successful candidate will be equal parts business manager and talent developer.
• Accurately forecast weekly, monthly, quarterly attainment. Understand ramp adjusted capacity to ensure the team is effectively contributing, in tandem with the needs of our sales organization and the supply of inbound demand from marketing.
• Manage SDR reports and dashboards to ensure the results they deliver can be easily understood by stakeholders throughout the organization.
• Collaborate with cross-functional stakeholders to provide feedback on MQLs and campaign effectiveness ensuring alignment with regional goals based on assigned territories.
• Work closely with marketing, sales, and people ops to ensure SDR onboarding program and ongoing training is up to date on our current product offerings.

QUALIFICATIONS

• A Minimum 2-5 years of experience as a Sales Development Manage, having managed a team of SDR or BDR's.
• Excellent spoken and written communication skills and ability to create highly effective sales reporting for executive level briefings
• Experience in sales processes and methodologies to drive maximum sales funnel contributions.
• Experience with CRM software (Salesforce preferred) and Sales Enablement Tools
• Experience in sales operations or a solid understanding of reporting, forecasting, and B2B sales processes
• Understanding of SaaS B2B software and solutions

Computer literacy, specifically with:

• Both Mac and PC environments.
• Sales Enablement Software such as: 6thSense, Outreach, Chorus, Outbound Engine, ZoomInfo
• Performance Tools: Lattice, Greenhouse, etc..

WHAT MAKES BOOSTLINGO A GREAT COMPANY

• Values and mission-based ethos that drives our product development strategy.
• Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
• Competitive compensation and robust benefits offering, including 401(k) plan, Flexible PTO, Health, Dental, Vision and More

We are an equal opportunity employer and value diversity at Boostlingo.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.