Assistant Patient Care Manager

Job Description

Join us At the Forefront, at UChicago Medicine, as an Assistant Patient Care Manager in the Pediatric Neurology Department at Comer Children's Hospital.

Eligible for a Sign on Bonus up to $5,000!

The Assistant Patient Care Manager (APCM) will be responsible and accountable for over-seeing the operations and patient flow of a designated Care Center on her/his respective shift. Duties include completing daily or shift specific quality audits and Managing for Daily Improvement (MDI) boards, facilitate daily huddles with staff, and directing delivery of quality, patient-centered care in a financially responsible manner. This is in collaboration with and under the supervision of the Patient Care Manager (PCM). In the absence of the PCM, the APCM assumes responsibility for the unit. APCM supports PCM with 24/7 coverage of the unit.

Essential Job Functions

• Assists & collaborates with the PCMs in supporting changes, new and existing programs with staff input and feedback.
• Assist in development of goals that are consistent with department goals and Hospitals' mission. Assists & collaborates in utilizing appropriate resources and departments to facilitate operations.
• Active participation in committee work and task force assignments on as needed bases. Identifies issues, presents strategies and acts as a change agent to resolve patient care issues.
• Some key responsibilities include but are not limited to:

• HUMAN RESOURCE MANAGEMENT
• Participates in the interview and selection process of staff

• Helps oversee orientation of new hires

• FINANCIAL MANAGEMENT
• Maximizes care efficiency and throughput
• Monitors a budget (e.g. supplies)
• PERFORMANCE IMPROVEMENT
• Customer and patient engagement
• Rounds, assesses, and addresses customer and patient satisfaction
• Patient safety
• Monitors and reports sentinel events
• Manages event reports
• Maintains survey and regulatory readiness
• Performs audits
• Monitors and promotes workplace safety requirements

• Promotes intra/interdepartmental communication

• STRATEGIC MANAGEMENT
• Collaborates with other service lines
• Project management
• Identifies roles and resources needed
• Establishes timelines and milestones
• Shared decision-making
• Supports a structure of shared governance

• Supports a just culture

• HUMAN RESOURCE LEADERSHIP SKILLS
• Performance management
• Assists with conducting staff evaluations/MAX conversations
• Monitors staff for fitness for duty
• Initiates and delivers corrective actions (e.g. written warning)
• Staff development
• Facilitates staff education and needs assessment
• Ensures competency validation
• Supports leadership growth among staff
• RELATIONSHIP MANAGEMENT AND INFLUENCING BEHAVIORS
• Manages conflict
• Situation management
• Identifies issues that require immediate attention
• Relationship management
• Promotes team dynamics
• Mentors and coaches staff
• Influences others
• Role models professional behavior
• Fosters a healthy work environment
• Promotes professional development

• Encourages evidence-based practice

• STAFFING
• Provides clinical expertise and resources for unit
• Evaluates and addresses staffing needs

• May step into staffing as needed

• QUALITY IMPROVEMENT
• Participates in the Quality Improvement (QI) processes
• Assists in identifying issues to be examined, collects and analyzes data, and reports to QI committee and staff

• Collaborates with the PCMs on effecting change in-patient care delivery and operations based on research, quality and improvement findings

• PERSONAL AND PROFESSIONAL ACCOUNTABILITY
• Personal growth and development
• Managed through education advancement, continuing education, career planning, and annual self-assessment
• Involvement in professional associations

• Including membership and involvement in an appropriate professional association that facilitates networking and professional development

• MISCELLANEOUS

• Performs other duties as requested by PCM or senior management

Qualifications

• Graduate of an approved school of nursing
• Bachelor's degree in nursing. Master's degree preferred
• Specialty certifications preferred
• Minimum of two years nursing experience
• Minimum of one year clinical experience in the area they are applying
• Charge nurse experience with demonstrated leadership skills required and/or equivalent experience
• Experience working at an academic medical center and in a unionized environment preferred
• Excellent interpersonal communication skills to maintain an open network of communication among staff members, care center and sector leadership, and other health care professionals and departments

• Current RN Illinois license

Position Details

• Full-Time, 1.0 FTE
• Shift: 1pm-11pm
• Unit/Department: Pediatric Neurology, Comer 5
• CBA Code: Non-Union

Why Join Us

We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment... with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine's COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.