Sr. ServiceNow Systems Administrator - Hybrid

If you are looking to be part of a company focused on making our roads and communities safer that follows the core values of Safety First, Get Stuff Done, Fight for the Greater Good, Figure It Out, and Be Helpful, apply to join our team of passionate individuals today!

What TAPCO has to offer you

• Quarterly Bonus Program
• 10 Paid Holidays
• Paid Vacation and Personal Time (starting day one)
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Employer Match (fully vested on day one)
• Company-Funded Short-Term Disability
• Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Have a say in TAPCO Happenings by joining the Fun or Safety Committee!

What you will accomplish as a S. ServiceNow Systems Administrator at TAPCO

The ServiceNow Administrator will be responsible for the administration, configuration, and ongoing maintenance of the ServiceNow platform. The ideal candidate will have a strong understanding of ServiceNow deployment, implementation, and integration, along with relevant certifications and training. This role requires in-depth knowledge of various ServiceNow components and a commitment to enhancing our IT service management capabilities.

Essential Duties and Responsibilities

• Administer, configure, and maintain the ServiceNow platform to meet business needs
• Minimum two days in office per week
• Monitor platform licensing and perform regular audits
• Perform system upgrades and patches, ensuring minimal disruption to operations
• Develop and maintain ServiceNow workflows, scripts, business rules, and UI policies
• Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that align with business objectives
• 3rd Party software integrations
• Provide technical support and guidance to end-users and other IT staff
• Stay updated with the latest ServiceNow features, best practices, and industry trends
• Participate in an afterhours support On Call rotation
• Scheduled and unscheduled maintenance events when needed, including occurrences outside of normal business hours
• Follow department processes and workflows
• Schedule and work with outside vendors and contractors, assign tasks, and track their time
• Follows all company safety rules and 5S/Lean Manufacturing policies

Required Qualifications and Knowledge/ Skills/ Abilities

• Degree in Computer Science or related field and/or commensurate on-the-job experience
• Strong understanding of ServiceNow components such as Incident, Problem, Change Management, Asset Management, CMDB, Customer Service, Field Service and Project Management
• Prior experience diagnosing complex problems and developing solutions
• Proficient in Office 365 applications
• Excellent communication skills
• Demonstrable knowledge of ServiceNow deployment, implementation, and integration.
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
• Demonstrable knowledge of the ServiceNow Workflow Editor
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

About Us

At TAPCO, we aim to enhance transportation and personal safety in our communities through innovative solutions and products. We are driven to save lives! Are you looking for a career where you can earn a great wage based on experience and performance, your contributions are recognized, and you will have growth potential? Then choose TAPCO!

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status" or other acceptable tagline in all printed employment advertisements