Service Parts Logistics Associate Manager
Apply NowCompany: United Parcel Service (UPS)
Location: Louisville, KY 40214
Description:
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
We're one of the world's largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.
The Global Program Manager serves as a lead program manager across all regions. He/She maintains day-to-day contact with clients to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship. He/She identifies opportunities to expand the customer relationship, conducts quarterly business and customer review meetings, tracks program metrics and spend, and monitors client billing. The Middle Market Program Manager collaborates with the Customer Support Manager, Regional Function Managers, and members of senior staff in the client organization. This position works through regional supervisors to ensure customer business requirements are managed across the globe.
RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:
Essential Functions of Program Management
Manages Customer Accounts and Support Activities
Monitors Quality
Manages Global Business Results
Other criteria:
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
We're one of the world's largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.
The Global Program Manager serves as a lead program manager across all regions. He/She maintains day-to-day contact with clients to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship. He/She identifies opportunities to expand the customer relationship, conducts quarterly business and customer review meetings, tracks program metrics and spend, and monitors client billing. The Middle Market Program Manager collaborates with the Customer Support Manager, Regional Function Managers, and members of senior staff in the client organization. This position works through regional supervisors to ensure customer business requirements are managed across the globe.
RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:
Essential Functions of Program Management
- SLA / KPI, Volume, Spend Reporting and Perf Monitoring
- Ad-hoc Data Requests
- Project Management
- Implement & Track Cost & Service Improvements
- IT Project Oversight
- Escalations Oversight
- Contract Renewal & RFP Support
- Global Best Practice Sharing
- Global Oversight of Regional FSL Support
- Global Oversight of Service Agreements
- Global Business and Operational Reviews
Manages Customer Accounts and Support Activities
- Identifies, resolves, and escalates issues and concerns from customers and Operations to ensure customers' needs are met.
- Manages customer special projects, identifies appropriate billing for project, provides customer with a cost estimate for project, outlines project plan with feedback from the Customer Support Specialist, and communicates with Area Managers on project plan and requirements.
- For special customer data requests gather, organize, and create reporting (outside of our standard reporting metrics) or works with customer to submit an IT Project with customer agreement to fund new report development.
- Designs and oversees monthly / quarterly SLA reporting and business reviews.
- Reviews trends in the way a customer uses our network and works with the customer to identify opportunities for improvement. Validates these initiatives, implements agreed changes, and provides tracking on the results.
- Serves as a liaison between customers and Sales to expand the scope of client relationships.
- Assists global and region staff to ensure UPS meets client performance goals and expectations and increases customer satisfaction.
- Develops and maintains relationships with global support functions involved with execution of operational services and account support.
Monitors Quality
- Monitors SLA and KPI Agreements to ensure contract and operational compliance.
- Assists with driving operational process improvements and best practices globally.
- Drives RCCA and operational improvement actions for recurring and/or systemic operational and service failures.
Manages Global Business Results
- Monitors product service standards' compliance and conducts global performance reviews to evaluate product delivery quality and to ensure high levels of customer service.
- Performs data analysis and provides feedback to global management and regional support groups regarding performance and process improvement areas.
- Drives RCCA and operational improvements for recurring and/or systemic operational and service failures.
- Identifies and implements process improvement initiatives in support of program improvement and success.
Other criteria:
- Job Grade: 25B
- Working remotely could be an option
- Last day to apply is 8/23/2024
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.