VP, Account Management

Passionate about AI? Lead our account management team in revolutionizing client success with cutting-edge solutions!.

Help us continue to build a world-class Customer Account Management organization chartered with fostering strategic customer relationships. Your mission: lead our Account Management team to exceed our objectives for expansion and customer retention with Coveo customers. Lead from the front, establish and maintain executive relationships with the largest of enterprises, delivering business outcomes with our customers.

Interested to learn more? Here's what your responsibilities will look like:

• Build, lead, and manage a team of Account Managers, creating and following a rigorous account planning and management strategy to map white space analysis, and growth with our customers through upselling, cross-selling, and strategic account expansion.
• Cultivate and maintain strong relationships with key clients ensuring retention and fostering a collaborative and results-driven team culture
• Consistent development of the Account Management team by leading and modeling best practices including Account Planning, Opportunity Planning, MEDDPICC, Executive Selling, and more. Guide the team on portfolio management and account prioritization, with emphasis on building long-term mutual value with our customers.
• Oversee the team to deliver results across GRR, NRR, pipeline creation and acceleration. Foster the sales activity of the team, tracking results, and leading weekly forecast and pipeline review meetings.
• Partner closely with other cross-functional teams and the Executive team (Customer Success, Subscription Renewal Team, Solution Engineering, Professional Services, Partners and Alliances, Legal, Desk Desk, and more).

Here's what would qualify you for the role

You're a natural leader who thrives in a fast-paced environment and is driven to make an impact. You want to build a stellar team who has a strong sales drive and foster our culture of excellence.

You want to join a company that is extremely innovative and customer-centric at its core. You have previously worked in a growth-stage company, and you know how to navigate and be successful, harnessing resources to ensure success. You're humble, collaborative, curious, creative and most importantly, passionate!

Here's what we're looking for:

• 10+ years of enterprise customer relationship management and quota-carrying experience combined with a proven track record of success in a similar enterprise environment. History of exceeding quota performance & account retention goals.
• 7+ years of people management with a track record of values-based leadership and building high impact, high integrity teams. You're a strong leader with the ability to inspire and motivate a team.
• Experience managing and closing complex sales-cycles with demanding Fortune 1000 customers.
• Strong understanding of the AI industry and market dynamics.
• Strategic thinker with the ability to analyze data and make data-driven decisions.
• Prior experience of hiring and developing an account management (or related) team.

What will make you stand out:

• Track record of implementing programs that deliver market leading GRR and NRR.
• Experience implementing Account Planning, Opportunity Planning, and MEDDPICC.
• Experience building Customer Advisory Boards, User Communities, $1M Customer Clubs, and other customer engagement programs.
• Domain depth in Commerce, Customer Service, and GenAI.
• Graduate degree(s) and certifications.

If that sounds exciting, you just might be the right fit! Send us your resum and show us you are a must-have rather than a nice-to-have.

Join the Coveolife!