OEM Field Program Manager

About the Role: The OEM Field Program Manager is responsible for overseeing the certification and compliance of our operational locations with Original Equipment Manufacturer (OEM) standards. This role requires an individual with a deep understanding of OEM industry requirements and dealership relations, who can manage staff training, prepare locations for audits, and maintain strong relationships with OEM partners and dealerships.

Key Responsibilities:

• Maintain OEM-Certified Locations: Ensure that all operational sites meet and sustain OEM certification standards. This involves adding new certified locations as needed and maintaining the integrity of existing ones.
• Manage Staff Training Requirements: Oversee the scheduling and regular review of staff training to ensure compliance with OEM standards. This includes both in-house and external training sessions.
• Audit Preparation: Travel to certified locations to prepare them for audits, focusing on both equipment readiness and training compliance.
• Partnership Cultivation: Develop and leverage partnerships with dealerships that align with OEM sponsorship requirements. This includes attending quarterly dealer principal update meetings to ensure alignment and ongoing collaboration.
• RFI Process Management: Handle the Request for Information (RFI) process, ensuring that all inquiries and requirements are met efficiently.
• OEM Portal Updates: Regularly update the OEM portal with accurate and current information related to compliance and certification.
• Reporting: Generate and submit detailed reports on field operations to upper management, providing insights and updates on compliance, training, and certification processes.
• Store Visit Information: Accurately manage and document information related to store visits, ensuring all data is up-to-date and comprehensive.

Qualifications:

• Significant experience in the OEM industry/dealership relations / ICAR / equipment knowledge / OEM contacts
• Collision Repair experience is a plus
• Proficiency in Microsoft Office Suite

• Strong communication skills, both written and oral, with the ability to prepare and deliver training content.
• Highly organized and capable of juggling multiple and competing priorities.
• Strong collaboration skills, best demonstrated by gaining credibility with senior leaders, peers, and stakeholders.
• Demonstrated willingness to learn, work hard, and support several operational and administrative tasks;

Key Competencies:

• Organizational Skills: Ability to manage complex processes in a high-volume environment.
• Communication Skills: Strong communication and interpersonal skills, including active listening skills.
• Relationship Building: Ability to develop strong relationships with OEM partners and VIVE Team Members at all levels of the organization.