Customer Support & Analytics Manager

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview:

The Manager, Sales Support & Analytics position will lead the effort of the Sales Support team. In this role, the individual will build and support all functions of the sales organization through various "Pods" or groups of sales support individuals who specialize in specific concentrated areas. In addition, this individual will research and analyze revenue, sales, salesforce.com and financial information to help assist the EVP of sales and company in making well-informed sales-focused decisions.

What you'll do:

• Implement new centralized sales support design through the development of four "Pods" that will focus on specific areas of support such as Sales Support, Sales Commissions, Projects, and Advanced Client Services
• Coach, develop, communicate, and build vision/blueprint for the future of sales support to become more effective and efficient
• Consolidate and analyze sales / financial data (budgets, forecasts, etc.) considering company goals
• Coordinate and prep pertinent information for internal and external clients
• Reconcile reports and data by comparing and analyzing
• Protect operations by keeping financial information confidential
• Develop financial models, conduct benchmarking and process analysis
• Develop forecast models
• Analyze actual results in comparison to forecasts
• Identify trends, advise management and recommend actions based on sound analysis
• Ability to think differently around the use and analytics / presentation of data, metrics, and reports
• Work collaboratively with Veritext colleagues, exhibiting Veritext Values
• Ensure that all client (internal and external) communications are handled in a professional, confidential, timely and courteous manner
• Communicate necessary information timely, accurately and effectively; report incidents to management
• Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
• Take ownership of your work; follow-thru until final resolution

Who you are:

• Bachelor's degree in finance, economics or related field
• Minimum of 2 years relevant experience (knowledge of legal services industry preferred)
• Experience in leadership of a decentralized team
• Proficient in MS Office (Excel) a must
• Proficient in spreadsheets, financial software packages and application
• Knowledgeable of financial forecasting and information analysis
• Must possess excellent written, reporting and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Must be able to work both independently and with a team

Benefits:

• Competitive compensation (base salary + annual bonus opportunity) and total rewards package
• Comprehensive medical, dental and vision insurance
• Option of remote or hybrid work structure
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp - a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionar al gobierno federal la informacin de su Formulario I-9 para confirmar que usted est autorizado para trabajar en los EE.UU.