Program Director

F-Secure makes every digital moment more secure, for everyone. For over 35 years, we've led the cyber security industry, protecting tens of millions of people online together with our 200+ service provider partners. We value our Fellows' individuality, with an inclusive environment where diversity drives innovation and growth. What makes you unique is what we value - be yourself, that is (y)our greatest asset. Founded in Finland, F-Secure has offices in Europe, North America and Asia Pacific.

In July 2023, F-Secure completed a business acquisition, merging Lookout's consumer cybersecurity division into our organization, strengthening our position globally, but especially in the US market. For further details about this acquisition, please read more from here.

We are seeking an experienced Program Director to join our team in the US. In this role, you will be instrumental in ensuring the successful delivery and lifecycle management of our cyber security software solutions.

F-Secure brings award-winning cyber security and privacy solutions for consumers. The main channel to bring products to the market is through channel partners, including some of the world's leading telecom operators and financial sector companies. You will serve as the primary point of contact between our partners, internal services and R&D development teams, and other key stakeholders, such as product management, ensuring projects are successfully delivered on time, and to the highest quality standards to meet customer expectations.

This is an East Coast US-based remote working opportunity. Please note, that we cannot sponsor relocation fees for this role.

Key responsibilities:

As F-Secure's Program Director, you will oversee Tier 1 programs from initial scoping and program planning to successful service launch, followed by ongoing management of the solution's lifecycle. Your core responsibilities include:

• Developing detailed program plans with clear resource allocation, budgets, and timelines. Program covers at least the following aspects: Contractual matters, product requirements, Technology / software development, marketing launch related matters, production support and 3rd party suppliers.
• Leading the execution and continuously tracking program progress and financial adherence against the plan, re-plan, if needed, and provide status, risk and mitigation reports as well as set up and drive status updates to both external and internal stakeholders.
• Managing and reporting the program budget towards internal stakeholders, and assessing potential risks.
• Ensure that scope is agreed and closed with the partner; proactively track scope throughout the program and manage change management process (positive and negative).
• Understand the partner organization and business, build strong relationships with the needed stakeholders and understand their needs and expectations. Maintain a close and transparent relationship with key stakeholders to ensure joint success for delivery and solution after initial delivery.
• Communication and expectation management towards internal and external stakeholders.
• Continuously improving the process by collecting feedback from partner and other internal and external stakeholders.

Requirements for this role:

• At least 10+ years of experience in customer-facing Program Management, focusing on software solutions and lifecycle management.
• Great communication, leadership & networking skills, with a proven track record from succeeding in customer-facing roles and managing complex projects.
• You have exceptional skills in time management, prioritization, and creative problem-solving.
• You believe in continuous learning & development- you are curious by nature, always working to further develop yourself and your skill set.
• While you have the flexibility to work mainly remotely from your preferred location within the US, it's important to be aware that this role will involve some traveling.

Additional 'nice to haves' for this role:

• If you have obtained a relevant certificate on program or project management.
• Prior experience from using Project Management tools like JIRA, MS Project or similar.
• Prior experience from working with Tier 1 Telcos and Service Providers or delivering VAS services.
• Understanding of SDKs, APIs, software development and app store submission process.

What will you get from us?

• Great compensation (our estimation for this role and our requirements is around 140 to 220 k/year) with a wide range of benefits. Our benefits include for example private medical & life insurance, retirement plan, vacations, remote working, wellbeing and wellness benefits, training and development budget, and much more to keep our best asset - our people - happy.
• Flexible, agile, and dynamic working environment that supports your individual needs. Giving our people both support and the opportunity to be in charge of their own work is something that is in our DNA. You decide what to make of this role, what your priorities are, and how you organize your work for the best benefit to us all.
• You will work together with experienced and enthusiastic colleagues, and within F-Secure you will find some of the best minds in the cyber security industry.
• We warmly encourage our Fellows to grow and develop within F-Secure, and in your career here you can find yourself contributing to any number of our other products and teams. You decide what to make of this role, what your priorities are, and how you organize your work for the best benefit to us all.
• Opportunity for exciting career development, progression, and growth.

A security vetting will possibly be conducted for the selected candidate in accordance to our employment process.