Beach Club Assistant General Manager

Position Summary:

The Assistant General Manager (AGM) at The Seagate Beach Club plays a pivotal role in supporting the General Manager in overseeing all operational aspects of the Beach Club. This role requires a hands-on leader with a strong background in financial management, including P&L oversight, labor management, and operational efficiency. The AGM is responsible for ensuring the smooth operation of the Beach Club while delivering exceptional guest experiences and achieving financial targets.

• Familiarity with Forbes Standards for front of the house services.
• Assist the General Manager in overseeing daily operations of the Beach Club, including guest services, food and beverage, housekeeping, and maintenance.
• Ensure all departments operate efficiently and in alignment with The Seagate Beach Club's standards and policies.
• Monitor and address any operational issues promptly to maintain high service levels.
• Manage the Beach Club's P&L statements, ensuring financial goals are met and expenses are controlled.
• Analyze financial performance, identify trends, and implement strategies to enhance profitability.
• Oversee budgeting and forecasting processes, providing accurate financial reports to the General Manager.
• Oversee labor costs by scheduling and managing staff levels according to business needs and budgetary constraints.
• Create gratuities and service charge reports.
• Ensure effective recruitment, training, and development of staff to maintain high standards of service.
• Address employee relations issues, conduct performance evaluations, and implement disciplinary actions as necessary.
• Uphold and enhance guest satisfaction by ensuring that all guest interactions are handled professionally and efficiently.
• Resolve guest complaints and issues in a timely manner, ensuring a positive experience and repeat business.
• Implement and monitor guest feedback systems to continually improve service quality.
• Collaborate with the General Manager to develop and execute strategic initiatives to drive business growth and enhance the Beach Club's market position.
• Analyze competitive landscape and industry trends to identify opportunities for improvement and innovation.
• Maintain clear and effective communication with all departments to ensure smooth operations and collaboration.
• Facilitate regular team meetings and briefings to keep staff informed and motivated.
• Ensure compliance with all health, safety, and regulatory requirements.
• Maintain high standards of cleanliness, safety, and operational procedures in line with The Seagate Beach Club's policies.
• All other duties as necessary.

Qualifications:

• Bachelor's degree in hospitality management, Business Administration, or a related field.
• Minimum of 5 years of experience in hospitality management, with at least 2 years in a leadership role and 2 years in a luxury environment.
• Demonstrated expertise in financial management, including P&L oversight, budgeting, and cost control.
• Strong knowledge of labor management practices, including scheduling, staffing, and employee relations.
• Excellent leadership and interpersonal skills, with the ability to motivate and develop a diverse team.
• Proven track record of delivering exceptional guest service and resolving complex issues.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to work flexible hours, including weekends and holidays, as needed.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Capability to lift and carry up to 50 pounds.

• Flexibility to work in varying environmental conditions, including indoor and outdoor settings and extreme heat.