Housing Choice Manager - Fulltime, Permanent

REPORTS TO: Senior Manager, Adult Programs
HOURS: 8:30am - 5:00pm (1 hour unpaid break 12pm-1pm) Sunday - Thursday

JOB PURPOSE:

"Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored."

The Housing Choice Programs Manager is responsible for overseeing some of Boyle Street's Housing Programs and leadership of the staff working at those sites.

The Housing Choice Programs Manager has the responsibility and authority to create, develop, manage, and evaluate the delivery of housing projects within the agency.

The Manager is responsible for creating and maintaining housing options that provide client choice and are flexible and adaptive to meet client needs by using a strength-based approach and ensures the guiding values of Boyle Street Community Services are upheld in all activities undertaken by the housing team.

"We stand with our clients, side by side, patiently and for as long as they want - a constant and consistent caring force"

KEY AREAS OF RESPONSIBILITIES:

Program Leadership

• Overseeing Boyle Street's various housing sites and projects, including but not limited to sakihta kikinaw and Sandy's Place.
• Provide strategic direction and leadership, aligning with BSCS's mission, vision, and values.
• Ensuring the site is fully staffed.
• Lead a team with a compassionate approach, consistently provide supervisions with team member to support them in growth and success in their role.
• Oversee 2 teams, providing guidance, support, and mentorship to ensure funder and community accountability is met.
• Address escalated issues and challenges within programs, working with all levels of the organization to find effective solutions.
• Communicate with senior management leaders and front-line staff on internal and external emerging opportunities, issues, trends, and learnings in your area of work.
• Foster lateral relationships throughout all departments you manage as well as all other programs across the organization.
• Lead and support the implementation of changes within programming, work closely with employee supports, and other departments across the organization to ensure best practice is followed for change management.
• Support executive directors, directors on senior managers by acting in their roles during periods of time off.

Organizational Development

• Take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.
• Support BSCS Strategic initiatives, have a strong focus on fostering a diverse, inclusive and equitable work environment.
• Attend director meetings, provide strategic insight and assist in decision making in alignment with the organizations mission and values.
• Act as a representative of the organization, speak on behalf of BSCS in an impactful way, and in alignment with BSCS values at events, public and private meetings and to media.
• Proactively scouting for funding opportunities as well as preparing and supporting the preparation of funding applications when required.
• Build and maintain external partnership with government, funder and other organizations within the sector and stakeholders in the inner-city community. Explore and develop new ways to support and grow programs.
• Keep up to date on best and innovative practices is the social services practices.
• Support with policy & procedure development, implementation, and maintenance.
• Evaluate risks, gaps, and opportunities within programs, be able to make decisions that align with organizational goals.
• Explore new opportunities to offer new programs and services.

Administration & Budget

• Oversee and prepare required reports, this includes pulling information, writing and submission by expected deadlines.
• Signing off, and oversight of all expenses related to the programs you oversee.
• Oversee senior managers and to set and manage budgets on an annual basis, provide advisement and work with finance as needed.
• Plan for financial sustainability of programs and service, be able to strategize the best use of funds in a non-profit environment.
• Participate in the recruitment process for supervisory positions.
• Create and support other leadership in the creation of funder agreements.
• Timecard management for managers you oversee.
• Other duties as needed.

Skills, Abilities and Attitudes:

• Knowledge of challenges faced by individuals experiencing homelessness, poverty, and addiction.
• Ability to facilitate meetings and conversations with internal and external stakeholders.
• Strong understanding of Indigenous history within culture, willingness to incorporate Indigenous cultural values in the workplace
• Demonstrated competency in the development and administration of multifaceted complex budgets.
• Able to work in a fast paced, ever changing often demanding environment.
• Excellent communication skills, able to convey ideas both verbally and in writing
• Able to use an equitable and inclusive lens through all planning and decision making
• Non-judgemental, empathetic, and enthusiastic mind-set.
• Ability to lead and delegate while modelling a positive work-place culture.

Education and Experience:

• Degree or diploma in social services or related field. Candidates without a degree but extensive relevant experience will also be considered.
• 5 years' experience in a management role, experience in senior leadership is preferred.
• 8 years experience within the social services sector, experience in a non-profit environment is an asset.

Training and Screening Requirements:

• Valid First Aid certificate required.
• Training in de-escalation is an asset.
• Class 5 driver's license.
• Police Information Check kept up to date (every 3 years).
• Child and Youth Intervention record kept up to date (every 3 years).

Work Environment:

• Combination of office and front-line environment, some work-from-home opportunities available.
• Programs are spread out through various locations including outreach, some travel will be required for this position.
• May include on call shifts, as well as some weekend and evening availability.

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.

Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

The health and safety of our clients and staff is of the utmost importance to our organization. Per Boyle Street's COVID-19 policy, all new hires are required to be fully vaccinated with the third booster dose. Proof of full vaccination by means of immunization records from AHS, letter from a physician, or other health care provider is required prior to starting with BSCS.

Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Mtis, New Canadian, differently abled, and LGBTQ2S communities.