IT program Manager - Chantilly VA

The Business Analyst will provide support to a medical Salesforce application development team by working with customers to gather & document requirements, vet & validate Acceptance Criteria with Product Owner and key stakeholders, and write-up as development stories in Jira for the development team to complete. Once development activities are completed, provide manual & automated testing support to ensure that the application features work as intended and meet customer requirements as documented.

Responsibilities:

- Communication:
- Facilitate open conversations with the Product Owner, Product Line Manager, and customer management
- Clearly communicate project information to development teams.

- Elicitation:
- Ask probing questions to understand project goals.
- Interview stakeholders and users to gather insights.

- Requirements Documentation:
- Record requirements in a clear and concise manner.
- Ensure easy sharing of requirements across teams.

- Analysis:
- Review requirements and identify data-driven solutions.
- Use insights to achieve desired business outcomes.

Mandatory Requirements

Soft Skills:
- Needs analysis
- Eliciting requirements
- Business case definition
- Requirements writing
- Requirements review
- Flow and process diagramming
- Wireframing
- Business data analytics
- Problem solving

Basic Understanding of Salesforce Technical Skills:
- Automation
- Collaboration
- Data management
- Reports and dashboards
- CRM Platform (Health Cloud & Experience Cloud)

Optional Requirements

- Bachelor's degree in a relevant field (e.g., Business, Computer Science).
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder) are a plus.
-This is a Business Analyst position.