Post-Live Solution Consultant - (PRO WFM)
Apply NowCompany: Ultimate Kronos Group
Location: Indianapolis, IN 46227
Description:
General Information
Ref #:
20240039917
Travel Amount Required:
Up to 25%
Job Type:
Regular-Full Time
Location:
Indianapolis - Indiana - United States, USA - USA - Remote
Company Overview
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
Description & Qualifications
Description
UKG is seeking energetic, customer-focused individuals to implement UKG WFM, our award-winning Time and Attendance offering. As a Solution Consultant, you are the subject matter expert responsible for successfully implementing all phases of your project directly with UKG customers. Candidates will possess an advanced knowledge of Time concepts and regulations and be comfortable working in a fast-paced, exciting environment.
Duties and Responsibilities:
Coordinate and perform all phases of UKG's service request methodology
Provide subject matter expertise and best practice guidance to the customer in system configuration
Track, manage, and oversee resolution of open service request projects
Proactively communicate with customers to keep them apprised of project status and ensure they are on track with assigned responsibilities
Provide timely follow-up and resolution of open service request project-related items
Achieve positive customer satisfaction outcomes
Work collaboratively with customers and team members to achieve desired project results
Qualifications
Basic Qualifications:
At least 1 year professional experience with UKG PRO WFM (Dimensions) system configuration and implementation, or 3 years implementation experience with other HCM/WFM products
Demonstrated ability to troubleshoot technical issues
Preferred Qualifications:
2+ years of Time experience
Strong time management and organizational skills to deliver on multiple tasks and projects under tight deadlines
Excellent communication, customer service, and consulting skills
Ability to handle ambiguity and adapt to changing requirements, processes, tools, and resources
General Business Acumen
Pay Transparency for Colorado, New York, Washington and California
The pay range for this position in Colorado, New York, Washington and California is $60,500 to $86,950, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.
San Francisco Bay Area Pay Law
There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $69,575 to $99,992 per year.
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGC[redacted].
Ref #:
20240039917
Travel Amount Required:
Up to 25%
Job Type:
Regular-Full Time
Location:
Indianapolis - Indiana - United States, USA - USA - Remote
Company Overview
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
Description & Qualifications
Description
UKG is seeking energetic, customer-focused individuals to implement UKG WFM, our award-winning Time and Attendance offering. As a Solution Consultant, you are the subject matter expert responsible for successfully implementing all phases of your project directly with UKG customers. Candidates will possess an advanced knowledge of Time concepts and regulations and be comfortable working in a fast-paced, exciting environment.
Duties and Responsibilities:
Coordinate and perform all phases of UKG's service request methodology
Provide subject matter expertise and best practice guidance to the customer in system configuration
Track, manage, and oversee resolution of open service request projects
Proactively communicate with customers to keep them apprised of project status and ensure they are on track with assigned responsibilities
Provide timely follow-up and resolution of open service request project-related items
Achieve positive customer satisfaction outcomes
Work collaboratively with customers and team members to achieve desired project results
Qualifications
Basic Qualifications:
At least 1 year professional experience with UKG PRO WFM (Dimensions) system configuration and implementation, or 3 years implementation experience with other HCM/WFM products
Demonstrated ability to troubleshoot technical issues
Preferred Qualifications:
2+ years of Time experience
Strong time management and organizational skills to deliver on multiple tasks and projects under tight deadlines
Excellent communication, customer service, and consulting skills
Ability to handle ambiguity and adapt to changing requirements, processes, tools, and resources
General Business Acumen
Pay Transparency for Colorado, New York, Washington and California
The pay range for this position in Colorado, New York, Washington and California is $60,500 to $86,950, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.
San Francisco Bay Area Pay Law
There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $69,575 to $99,992 per year.
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGC[redacted].