Technology Specialist II

Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 1,400+ passionate team members across 40+ locations and growing!

Atwell, LLC is a proud recipient of the following 2023 awards:

• 8 consecutive years in a row as a "Best Places to Work", "Hot Firm Nationally" by Zweig group
• Recognized as #7 in the "Top 100" firms in the US by Zweig Group
• Recognized by ENR #74 in the ENR Top 500 and ranked in every region;
• Recognized in Crain Magazine's "Fast 50" for the fastest growing firms
• Named in the "Top 50 Coolest Places to Work" by Crain Magazine

A Technology Specialist will display superior talent in providing end-user support for Atwell employees across the country. In this role, an employee will demonstrate creative problem-solving skills and develop and develop proficiency in regards to the essential functions of the job found below.

Responsibilities:

• Respond to requests for technical assistance in person, phone & electronically.
• Troubleshoot all technical-related user issues, including hardware, software, account, and printer issues.
• Communicate technical information to both technical and non-technical personnel.
• Install and support various software applications as needed and approved.
• Follow all company processes and procedures.
• Log all support-related tasks in the company ticketing system.
• Provide support in the maintenance of the company's network and infrastructure as directed.
• Maintain passwords, data integrity, and file system security according to company policy.
• Set up and deploy workstations, servers, networks and printers.
• Manage inventory for workstations, laptops and other IT asset in company tracking system.
• Stay current with system information, changes and updates.
• Support Mitel VOiP phone systems and configure & deploy desk phones as directed.
• Support and troubleshoot for AutoCAD and other company design software.
• Support servers across the organization as directed.
• Support backup systems and their integrity.
• Support the company data replication system and archives.
• Support network infrastructure.
• Provide afterhours support for all critical systems.
• Assist and help manage and deploy company cell phones and other mobile devices.
• Assist with technology outages as needed.
• Travel as assigned and needed.
• Additional projects and tasks assigned as needed.
• The ability to take initiative and solve problems with limited direction.

Qualifications:

• 5 years of experience in a corporate setting performing the essential functions of this position as discussed above.
• Bachelor's Degree in IT related field preferred
• Experience with the following hardware: Dell, HP, Cisco, Extreme, Konica, Xerox, Toshiba, Oce, & Canon
• Experience with the following software: MS server 2008, 2012, & 2016, MS OS Win10, MS Office 2010, 0365 and Active Directory

The anticipated base salary range is expected to be between $68,000-$103,000 and is determined by several factors including experience.

#LI-MM1

Pay Range

$68,000-$103,000 USD

Atwell Benefits: To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs.

Work/Life:

• Generous Paid Time Off
• Paid Parental Leave
• Flexible work schedules are available for some positions
• Tenure Awards - Travel Vouchers to see the world based on your travel preferences

Money:

• Competitive Compensation packages
• Annual bonuses, spot bonuses and peer recognition awards
• 401(k) plan matching formula is 50% of your contributions up to 6%
• Tuition Assistance
• Student Loan Repayment up to $25K
• Paid Licensing / Certification Fees and Renewals
• Financial Rewards for Obtaining Licensure
• Employee Referrals up to $5,000
• Annual Wellness Reimbursement up to $500 for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)

'Atwell'ness:

• Medical (BC/BS), Dental (Delta), and Vision (VSP)
• Health Savings Account & Flex Spending Account options
• Employer paid LTD, STD, and life insurance
• Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
• Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services