General Manager
Apply NowCompany: Fairfield Inn & Suites Ottawa Starved Rock Area
Location: Ottawa, IL 61350
Description:
OUR STORY
Join our dynamic team at The Fairfield Inn & Suites by Marriott Starved Rock Area located conveniently near Interstate 80 in Ottawa, IL. As a Associate, you will play a crucial role in ensuring exceptional guest experiences. Our hotel is renowned for its proximity to Starved Rock State Park and Skydive Chicago, making it a prime destination for travelers seeking adventure and relaxation alike.
JOB DESCRIPTION
The General Manager position is that of a working manager. The purpose of this position is to provide direct management and support to achieve success at the hotel level. This includes but is not limited to these areas as described in more detail on the following pages: Service Management, Revenue Management, Profitability Management, Overall management of the property is in accordance with the company's policies/operating procedures, and the brand's policies/standards for service, quality, cleanliness, guest satisfaction and safety/security.
SUPERVISORY RESPONSIBILITIES
Direct supervisory responsibilities for Operations Manager, Engineering Manager and Housekeeping Supervisor.
QUALIFICATIONS
Knowledge
Must have advanced knowledge in the following areas:
Skills
Must be able to:
Personality
Ability to Operationalize the "Tone of Voice":
LANGUAGE SKILLS
Excellent speech communication skills are required to communicate both in person and via telephone with guests, employees and corporate contacts in a professional and extensive manner. Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within the hotel and management company environment. Due to the International flavor of this hotel, at least one other spoken language is preferable.
EDUCATION AND/OR EXPERIENCE
Post high-school coursework in hotel administration/hospitality industry acquired through accredited college or business school, seminar and workshop attendance. Previous experience as General Manager at a similar size and type of hotel, previous experience as department head at same facility.
MATHEMATICAL SKILLS
Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must be able to use appropriate judgments as it pertains to supervisory duties
PHYSICAL DEMANDS
Practice written safety standards and rules at all times. Lifting, pushing, pulling, bending/kneeling and carrying - must be able to accomplish any task required of employees within assigned departments.
HOURS
Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Executive Committee
Lead the executive committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions. Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
Operating Budget
Development of annual operating budget which will serve as an operating plan and define required levels of achievement. Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.
Departmental Objectives
Set written priorities and key objectives for each department head quarterly including action plan and completion date. Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
Forecasting
Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads.
P & L Statement Critique
Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business. Regularly review all major expenses to assure that monies are wisely spent.
Staff Relations
Develop a high level of teamwork and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. Communicate, counsel and assist in staff development. Be visible and available to all hourly personnel in accordance with the Company's open door policy. Attend monthly department employee meetings. Participate in employee orientation sessions.
Staff Evaluation
Conduct performance appraisal and personal development plans for management staff. Identify substandard performance of individuals and outline improvement action, including taking corrective or disciplinary measures. Review any disciplinary measures resulting in termination, and conduct exit interviews for key departures.
Staff Hiring
Assure level of experience, knowledge and ability to meet job requirements of all hotel management.
Cost Controls
Review controls and assure adherence at all times in order to protect the hotel's property/assets.
Wage and Salary Administration
Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.
Future Business
Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Pricing
Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas. Assure recommendation and implementation of price increases on a timely basis.
Inspection
Regular personal inspection of guest rooms, public areas, back of house, and catering areas. Assure that written lists are developed of corrective actions required for implementation by housekeeping and engineering departments.
Guest Service
Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
Property Maintenance
Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program. Make periodic physical inspections of entire facility.
Marketing Plan
Development of annual sales and marketing plan. Monitor implementation of marketing plan action steps.
Sales Management
Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department. Regularly review individual productivity taking corrective action and guiding as needed. Evaluate market mix and take action in order to best position the hotel for increased business. Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.
Credit
Maintain credit policies at front office, sales and catering. Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approve bad debt adjustments.
Front Office Management
Regular review of front office results in order to maximize room revenue. Identify problem areas and initiate solutions.
Community Relations
Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
Policies and Procedures
Assure that all Company policies and procedures are fully implemented throughout the hotel.
Join our dynamic team at The Fairfield Inn & Suites by Marriott Starved Rock Area located conveniently near Interstate 80 in Ottawa, IL. As a Associate, you will play a crucial role in ensuring exceptional guest experiences. Our hotel is renowned for its proximity to Starved Rock State Park and Skydive Chicago, making it a prime destination for travelers seeking adventure and relaxation alike.
JOB DESCRIPTION
The General Manager position is that of a working manager. The purpose of this position is to provide direct management and support to achieve success at the hotel level. This includes but is not limited to these areas as described in more detail on the following pages: Service Management, Revenue Management, Profitability Management, Overall management of the property is in accordance with the company's policies/operating procedures, and the brand's policies/standards for service, quality, cleanliness, guest satisfaction and safety/security.
SUPERVISORY RESPONSIBILITIES
Direct supervisory responsibilities for Operations Manager, Engineering Manager and Housekeeping Supervisor.
QUALIFICATIONS
Knowledge
Must have advanced knowledge in the following areas:
- Yield management.
- Sales and marketing for rooms
- Hotel maintenance and repair.
- Hotel housekeeping and general cleaning.
- Personnel management.
- Hotel accounting principles.
- Front office procedures.
- Hotel safety and security.
Skills
Must be able to:
- Plan financial strategies, and solicit potential business.
- Delegate responsibilities to others.
- Direct others at various professional levels.
- Identify and solve problems.
- Prioritize and coordinate multiple projects at one time.
- Evaluate and resolve complex situations.
- Lead the staff of the hotel utilizing a management style of a participative team approach.
- Inspect rooms, all public areas and exterior of facility.
- Creation of Unique Experiences
- Entrepreneurial
Personality
Ability to Operationalize the "Tone of Voice":
- Sophisticated
- Sense of Humor
- Outgoing
- Edgy
- Social
- Dynamic
LANGUAGE SKILLS
Excellent speech communication skills are required to communicate both in person and via telephone with guests, employees and corporate contacts in a professional and extensive manner. Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within the hotel and management company environment. Due to the International flavor of this hotel, at least one other spoken language is preferable.
EDUCATION AND/OR EXPERIENCE
Post high-school coursework in hotel administration/hospitality industry acquired through accredited college or business school, seminar and workshop attendance. Previous experience as General Manager at a similar size and type of hotel, previous experience as department head at same facility.
MATHEMATICAL SKILLS
Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must be able to use appropriate judgments as it pertains to supervisory duties
PHYSICAL DEMANDS
Practice written safety standards and rules at all times. Lifting, pushing, pulling, bending/kneeling and carrying - must be able to accomplish any task required of employees within assigned departments.
HOURS
Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Executive Committee
Lead the executive committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions. Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
Operating Budget
Development of annual operating budget which will serve as an operating plan and define required levels of achievement. Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.
Departmental Objectives
Set written priorities and key objectives for each department head quarterly including action plan and completion date. Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
Forecasting
Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads.
P & L Statement Critique
Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business. Regularly review all major expenses to assure that monies are wisely spent.
Staff Relations
Develop a high level of teamwork and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. Communicate, counsel and assist in staff development. Be visible and available to all hourly personnel in accordance with the Company's open door policy. Attend monthly department employee meetings. Participate in employee orientation sessions.
Staff Evaluation
Conduct performance appraisal and personal development plans for management staff. Identify substandard performance of individuals and outline improvement action, including taking corrective or disciplinary measures. Review any disciplinary measures resulting in termination, and conduct exit interviews for key departures.
Staff Hiring
Assure level of experience, knowledge and ability to meet job requirements of all hotel management.
Cost Controls
Review controls and assure adherence at all times in order to protect the hotel's property/assets.
Wage and Salary Administration
Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.
Future Business
Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Pricing
Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas. Assure recommendation and implementation of price increases on a timely basis.
Inspection
Regular personal inspection of guest rooms, public areas, back of house, and catering areas. Assure that written lists are developed of corrective actions required for implementation by housekeeping and engineering departments.
Guest Service
Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
Property Maintenance
Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program. Make periodic physical inspections of entire facility.
Marketing Plan
Development of annual sales and marketing plan. Monitor implementation of marketing plan action steps.
Sales Management
Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department. Regularly review individual productivity taking corrective action and guiding as needed. Evaluate market mix and take action in order to best position the hotel for increased business. Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.
Credit
Maintain credit policies at front office, sales and catering. Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approve bad debt adjustments.
Front Office Management
Regular review of front office results in order to maximize room revenue. Identify problem areas and initiate solutions.
Community Relations
Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
Policies and Procedures
Assure that all Company policies and procedures are fully implemented throughout the hotel.