Technical Account Manager - Africa
Apply NowCompany: LYNK Logistics
Location: New York, NY 10007
Description:
About Lynk:
Lynk is the world leader of the newly created category of satellite-direct-to-standard-phone (sat2phone) that many analysts say will grow to become the largest business category in the satellite industry.
Lynk is the inventor of satellite-direct-to-standard-phone (sat2phone) technology, and has the world's only commercial license from the FCC to operate a commercial sat2phone system. We are growing rapidly, and our technology will enable all 8 billion people on the planet to stay connected with the existing standard phone in their pocket. Everywhere. No matter what.
By joining Lynk, you will have the opportunity to directly touch the lives of billions. Your mission will be to bring mobile broadband to billions, pull hundreds of millions out of poverty, and save countless lives.
Job Summary:
Lynk is looking for a Technical Account Manager - Africa who will support rolling out Lynk's services to our MNO partners in Africa. This is a customer-facing role that requires interactions with Lynk's MNO partners on a daily basis and requires frequent travel to Lynk's MNO partners' offices in many countries in Africa as well as traveling to rural and remote areas of those countries to demonstrate Lynk's technology to MNOs in the region.
Core Responsibilities:
Job #1 is intensive focus on constantly improving the experience of end-user customers
Serve as a voice of end-user customers and our MNO partners inside of Lynk
Own the implementation process with Lynk's MNO partners in the region
Work closely with Business Development and technical teams to develop and maintain relationships with MNOs
Gather and document technical and business implementation requirements from Lynk's MNO partners in the region
Partner with Lynk's technical and product teams at Lynk HQ to implement the service
Manage test plans for Lynk service and troubleshoot as needed
Test and demonstrate the Lynk service in select countries as required
Monitor customer-reported issues, perform root cause analysis, and develop test methods to constantly improve overall customer satisfaction
50-75% travel is expected
Qualifications:
A BSc in an Engineering field (Telecommunications, IT, Computer science) preferred
At least 3 years experience in customer facing roles is required
Technical experience in RF or roaming products is highly desirable
Knowledge of various messaging protocols such as SMS, USSD, RCS desired
Must be able to communicate effectively and convincingly with all areas of the company - technical and non-technical - as well as with external parties
Understanding of GSM, LTE and 5G RF and Core technologies is a strong plus
Employees at all levels are expected to own the customer experience - to think and act in ways that put our customers first, give them seamless experience, and make them promoters of our products and services
Job Location:
Africa
Lynk is the world leader of the newly created category of satellite-direct-to-standard-phone (sat2phone) that many analysts say will grow to become the largest business category in the satellite industry.
Lynk is the inventor of satellite-direct-to-standard-phone (sat2phone) technology, and has the world's only commercial license from the FCC to operate a commercial sat2phone system. We are growing rapidly, and our technology will enable all 8 billion people on the planet to stay connected with the existing standard phone in their pocket. Everywhere. No matter what.
By joining Lynk, you will have the opportunity to directly touch the lives of billions. Your mission will be to bring mobile broadband to billions, pull hundreds of millions out of poverty, and save countless lives.
Job Summary:
Lynk is looking for a Technical Account Manager - Africa who will support rolling out Lynk's services to our MNO partners in Africa. This is a customer-facing role that requires interactions with Lynk's MNO partners on a daily basis and requires frequent travel to Lynk's MNO partners' offices in many countries in Africa as well as traveling to rural and remote areas of those countries to demonstrate Lynk's technology to MNOs in the region.
Core Responsibilities:
Job #1 is intensive focus on constantly improving the experience of end-user customers
Serve as a voice of end-user customers and our MNO partners inside of Lynk
Own the implementation process with Lynk's MNO partners in the region
Work closely with Business Development and technical teams to develop and maintain relationships with MNOs
Gather and document technical and business implementation requirements from Lynk's MNO partners in the region
Partner with Lynk's technical and product teams at Lynk HQ to implement the service
Manage test plans for Lynk service and troubleshoot as needed
Test and demonstrate the Lynk service in select countries as required
Monitor customer-reported issues, perform root cause analysis, and develop test methods to constantly improve overall customer satisfaction
50-75% travel is expected
Qualifications:
A BSc in an Engineering field (Telecommunications, IT, Computer science) preferred
At least 3 years experience in customer facing roles is required
Technical experience in RF or roaming products is highly desirable
Knowledge of various messaging protocols such as SMS, USSD, RCS desired
Must be able to communicate effectively and convincingly with all areas of the company - technical and non-technical - as well as with external parties
Understanding of GSM, LTE and 5G RF and Core technologies is a strong plus
Employees at all levels are expected to own the customer experience - to think and act in ways that put our customers first, give them seamless experience, and make them promoters of our products and services
Job Location:
Africa