Microstrategy Developer

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. Youll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services ensuring that our customers can stay entertained and connected anytime, anywhere.

Summary

As a member of theEntreprise Data Platformsteam, reporting to theSite Reliability EngineerSenior Manager,theSite Reliability Engineerbe responsible for supporting and monitoring our systems. They will also be required to provide technical assistance to our CRE team for any Incidents and more. The Site Reliability Engineer will work with several teams such as our CRE team, infrastructure team, NAaS teams, service teams, etc.

Key Responsibilities

• Monitor production systems, identify issues, and respond promptly to incidents.
• Investigate, troubleshoot, and resolve performance bottlenecks, outages, and other system anomalies.
• Implement effective alerting and escalation procedures.
• Participate in a 7/24 on-call support rotation and keep management, key stakeholders informed of critical issues.
• Participate in postmortems and provide solution to avoid re-occurrence.
• Develop and maintain infrastructure-as-code (IaC) using tools like Terraform, Ansible, or Kubernetes.
• Automate deployment, scaling, and configuration management processes.
• Collaborate with development teams to ensure smooth releases.
• Analyze system performance metrics and plan for capacity growth.
• Work closely with security teams to ensure compliance with industry standards.
• Implement security best practices, including access controls, encryption, and vulnerability management.
• Participate in security audits and assessments.
• Document processes, procedures, and troubleshooting guides.

Critical Qualifications

• Excellent knowledge of MicroStrategy products.
• Strong experience with Linux/Unix systems administration.
• Proficiency in programming/scripting languages such as Python, Go, Bash.
• Exceptional communication and customer service skills with strong interpersonal abilities.
• 5+ years of operational support experience with good knowledge of ITIL, Agile, and SRE principles.
• Ability to identify complex issues, provide detailed descriptions/solutions under pressure with attention to detail.
• Good analytical and problem-solving skills with the ability to explain technical challenges to diverse audiences.
• Capacity to organize work efficiently and prioritize tasks in a timely manner.
• Familiarity with Git, Kubernetes, and containerization (Docker).
• Working experience with major cloud hyperscalers: Google Cloud Platform, Amazon Web Services, Microsoft Azure.
• Understanding of networking concepts including load balancing and firewalls; experience with monitoring tools like Prometheus and Grafana.

Preferred Qualifications

• Quickly adapts to new technologies.
• Proactively plans work tasks.
• Works independently and identifies project obstacles, mobilizing resources to achieve objectives.
• Bilingual in both written and spoken English and French.
• Familiar with the Bell Canada organization.