Manager, Programs Data & Technology

The Maryland Food Bank (MFB) is a nonprofit hunger-relief organization dedicated to feeding people, strengthening communities, and ending hunger for more Marylanders by partnering with local organizations from the western mountains to the Eastern Shore. The food bank's statewide network of food assistance brings enough resources together to provide nearly 114,000 meals every day (more than 41 million meals annually) to hungry children, seniors, veterans, and hard-working families, meeting the immediate needs of hungry Marylanders while simultaneously working to create pathways out of hunger.

The Maryland Food Bank embraces a philosophy which recognizes and values diversity. Our goal is to attract, develop, retain, and promote a talented diverse workforce in a culture where all employees will contribute to their fullest potential.

The Programs Data & Technology Manager is responsible for the assessment, management, integration, and improvement of all Programs-specific technology platforms and processes. This role will support Programs staff in day-to-day operations and provide reliable data and analytics to support MFB's strategic direction.

MFB's Programs team is responsible for designing and managing programs to distribute nutritious food safely and equitably, supporting a statewide network of partners, and providing services and solutions that address the root causes of food insecurity.

Our Programs department is at a pivotal point in its technology journey. In addition to technical expertise, successful candidates will bring an entrepreneurial spirit and passion for leading technology-related training and development. The Programs Data & Technology Manager will be responsible for managing a wide range of projects at different states of maturity.

Initial responsibilities will include implementing a new CRM and assessing the current state of data and systems within MFB's Programs department.

*We kindly ask you attach a cover letter with your application to help us better understand your fit for this role.*

Primary Responsibilities:

• Ensure the Programs team has the systems, processes, and workflows to effectively support current state operations and future state strategic direction
• Assess, integrate, maintain, and sunset existing technology systems; Onboard new technology systems as needed
• Create and implement standards for alignment of Programs data in collection, use, and definition, including data structure and cleanup
• Support consistency of processes through internal training and SOP development
• Oversee day-to-day database operations; Provide reliable data and analytics
• Maintain data hygiene, provide files and lists as required, support teams in pulling and segmenting lists for events and communications
• Support the development and tracking of key performance indicators across the Programs department

Basic Qualifications:

• The ideal candidate will have 5 - 7 years of experience demonstrating progressive responsibility in:
• Managing databases
• Managing technology platform integrations
• Developing data standards and managing data hygiene projects
• Business analysis, creating documentation, and system implementation
• Managing timelines, schedules, stakeholders and risks
• Ability to perform multiple duties with minimal supervision; successful candidate will be strongly self-motivated.
• Ability to lead others and experience in working with cross-functional teams
• Strong communication skills with experience in translating technical information to non-technical language

Preferred Qualifications:

• Experience in mission-focused work
• Experience in Salesforce preferred

The Community Programs team at the Maryland Food Bank (MFB) is focused on working with and through our statewide distribution partners to build capacity and develop community-based solutions to the problem of food insecurity. We are looking for a new addition to our team that is dedicated to the mission of ending hunger for Marylanders and interested in supporting the valuable work of the food bank. We value each team member and their unique perspectives as we seek to constantly build on our work across Maryland. We value each team member and their unique perspectives gained through their lived experiences as we seek to constantly build on our work across Maryland. A successful candidate will be goal oriented, a strategic thinker, and able to manage multiple priorities simultaneously. They will have excellent interpersonal skills and be experienced in solving complex problems.

Nothing matters more to the Maryland Food Bank than our strong ethical and safety commitments. As such, all positions require a background check and drug screen.

Salary range:

• $80,000 - $85,000

Work environment:

• This role will work on a hybrid schedule, with on-site or field-work required at least 3 days per week. The employee may be required to occasionally travel to our Western or Eastern branches.

To learn more about the Maryland Food Bank, visit www.mdfoodbank.org.