Sea Logistics Customer Care Manager
Apply NowCompany: Kuehne + Nagel
Location: San Diego, CA 92154
Description:
Sea Logistics Customer Care Manager | United States | US2099458
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our San Diego, CA location is looking for a new Customer Care Manager to join our Sea Logistics team.
YOUR ROLE
Reporting to the Branch Manager you will Represent Kuehne+Nagel in the local community that embraces both internal & external Sea Logistics Customer's. You will be responsible for implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. In addition, the Individual will be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing any and all Customer complaints in a timely & satisfactory manner. The overall goal is Customer growth, satisfaction, and retention.
YOUR RESPONSIBILITIES
YOUR SKILLS AND EXPERIENCES
GOOD REASON TO JOIN
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $90,000.00 and $120,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our San Diego, CA location is looking for a new Customer Care Manager to join our Sea Logistics team.
YOUR ROLE
Reporting to the Branch Manager you will Represent Kuehne+Nagel in the local community that embraces both internal & external Sea Logistics Customer's. You will be responsible for implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. In addition, the Individual will be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing any and all Customer complaints in a timely & satisfactory manner. The overall goal is Customer growth, satisfaction, and retention.
YOUR RESPONSIBILITIES
- Provide leadership, direction and monitor the Performance of the local Customer Care team and local Sea Logistics Field Sales team.
- Oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary.
- Maintain close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Center and Customer Care Center) for an enhanced customer experience.
- Responsibility for Profit maximization by avoiding additional costs & expenses due to internal service failure.
- Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel.
- Manage Customer retention & focus on prospecting for new Business.
- Stay up to date with Market Knowledge & provide continuous updates to the Team.
- Business Development & Strategy setting to increase Market share.
- Supporting Sales in turning opportunities into Business Partners
YOUR SKILLS AND EXPERIENCES
- 3+ years' Sea Logistics experience
- 2+ years' Industry experience
- 2+ years' People Leadership, Collaboration & Empowerment Skills
- You have the ability to travel for business reasons.
- You have the ability to work on-site 5 days per week.
GOOD REASON TO JOIN
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $90,000.00 and $120,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition