Operations Excellence Manager

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for an Operations Excellence Manager to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise and quality service.

As a member of the Store Operations Leadership Team, the Operations Excellence Manager is responsible for overseeing the development of standardized procedures that support the commitment to industry leading service to customers throughout the organizations company owned stores.

The individual selected for this role will have the opportunity to oversee projects at an enterprise scale, collaborate with all levels within the organization, and focus on business process improvement and post-acquisition integration to help ensure the continued success of the company.

This position has a hybrid work schedule and requires at least 50% travel to Johnstone's store groups throughout the United States.

Position responsibilities:

• Contributes to business operations strategy development that consistently delivers on Johnstone's customer value proposition across all locations.
• Analyzes existing processes to identify best practices and business improvement opportunities. Effectively assess local needs and determine the applicability of approved local deviations from best practices.
• Designs, implements, and evaluates innovative sales, operations, and technology development practices which support increased efficiency and effectiveness across all roles. Maintains process documentation libraries.
• Fosters a sense of urgency, and champions required change that pushes for continuous improvement with a focus on improving efficiency, service levels, and driving down costs.
• Develops improvement plans for assigned areas by developing and maintaining relationships with leaders, stakeholders, and industry experts (e.g., General Managers, process owners, customers).
• Builds capabilities of employees in the responsible area, through training and coaching with a focus on local management levels.
• Serves as the ERP process subject matter expert responsible for providing authoritative guidance and support on all ERP-related processes, including standardization of ERP-related processes at the store level.
• Supports ERP implementation projects by serving as the ERP process advisory group leader, overseeing and managing project process-related activities.
• Participates in regular progress meetings and toll-gate reviews, and ensures the continuous improvement process progresses within the targeted timelines.

Position requirements:

• Bachelor's degree (B.A.) from four-year college or university; at least 7 years of experience with facilitating and leading work teams; at least 5 years of project management experience; or equivalent combination of education and experience.
• A Project Management Professional (PMP) certification preferred, but not required for this role.
• Knowledge of wholesale distribution branch operations, including order fulfillment, inventory control, customer service, showroom merchandising, shipping, and receiving, and sales.
• Solid understanding of business principles, financial metrics, and cost-benefit analysis for evaluating improvement initiatives.
• Skill in process mapping and documentation. Familiarity with relevant technologies and ability to determine the best use of technology.
• Ability to use Microsoft Office programs such as Outlook, Word, Excel, PowerPoint, etc.
• Knowledge of process improvement methodologies such as Six Sigma, Lean Manufacturing, or Kaizen (preferred).
• Knowledge of the HVACR industry, contractor customer needs and product applications (preferred).
• Project management skills: establish objectives, timelines, and deadlines; action planning to meet deadlines; evaluating current and future positions.
• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
• Ability to collect data, evaluate results, and draw valid conclusions. Ability to generate and utilize data pertinent to business operations.
• Ability to effectively communicate and partner across all levels of the organization: Executive Management, Store Management Employees, Company Administrative Staff, Third-party Partners, and Customers.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Johnstone offers a competitive wage and benefits that include medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. If you are ready to take the next step in your career, apply now.

Visit our website https://www.johnstonesupply.com/our-history for more information about our growing company.

EOE & E-Verify Participating Employer.