Leader Credentialing Implementation
Apply NowCompany: QGenda
Location: Atlanta, GA 30349
Description:
Who We Are
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
As Leader of Credentialing Implementations, you will play a crucial role in overseeing and optimizing the credentialing delivery operations for QGenda Credentialing. The ideal candidate will be responsible for leading and optimizing the delivery of QGenda's software platform to QGenda's credentialing customers. Your role is pivotal in ensuring that our processes are efficient, accurate, to ensure our customers meet and achieve regulatory and compliance standards, utilizing QGenda's credentialing software platform. You will oversee a team of credentialing software implementation specialists.
How You'll Make an Impact
Knowledge, Skills & Competencies:
Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What's In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family's day-to-day needs, well-being and major life events, which includes:
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact [redacted] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
As Leader of Credentialing Implementations, you will play a crucial role in overseeing and optimizing the credentialing delivery operations for QGenda Credentialing. The ideal candidate will be responsible for leading and optimizing the delivery of QGenda's software platform to QGenda's credentialing customers. Your role is pivotal in ensuring that our processes are efficient, accurate, to ensure our customers meet and achieve regulatory and compliance standards, utilizing QGenda's credentialing software platform. You will oversee a team of credentialing software implementation specialists.
How You'll Make an Impact
- Serve as the first point of escalation on behalf of their team internally or for our customers
- Support and implement CX and corporate initiatives
- Responsible for an individual function or a specific division within a function
- Responsible for team performance metrics and reporting
- Assist with business review preparation
- Responsible for headcount management for the team
- Responsible for all HR aspects of employee management (including supervisors' reports)
- Provide continuous feedback to direct reports through regular coaching, employee development and annual performance reviews
- Comprehensive Employee Development Planning to support growth of employees to achieve goals, objectives, enable career development
Knowledge, Skills & Competencies:
- Experience providing direction on complex customer engagements, in a matrixed environment
- Experience delivering and supporting SaaS products is an advantage
- Team leadership
- Ability to interact with customers as a point of escalation
- Experience providing presentations to diverse audiences
- Ability to inspire, motivate, and facilitate in order to improve the productivity of the team
- Basic understanding of financials
- Experience in understanding business problems, products, processes and technical challenges and thrive on connecting technology with measurable business value for customers and the internal organization
- Working knowledge of customer expectations across area of speciality
- Ability to create and utilize reports and dashboards to manage team performance
- Strong leadership and team-building skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
- Analytical mindset with the ability to use data-driven insights to improve processes and decision-making.
- Bachelor's degree in healthcare administration, Business Administration, or a related field.
- 4+years of relevant experience for specific function being managed
- 2+ years of team leadership experience
- In-depth knowledge of credentialing processes, customer regulatory requirements, and accreditation standards
Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What's In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family's day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact [redacted] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.