Operations Support Watch Officer (Advanced)

Strategic Alliance Business Group LLC (SABG)

GMD Operations Support Watch Officer Job Description

DESCRIPTION: Strategic Alliance Business Group LLC (SABG) is a fast-growing, privately held, small business, government contracting company. SABG is both woman-owned small business and a service-disabled veteran-owned small business providing superior technical support services to government and commercial customers. SABG maintains a high-performance culture that emphasizes quality, productivity, process improvement, recruitment and ongoing development of a superior workforce. If you are driven with a "can-do" attitude and eager to support a fast-growing company, this may be the opportunity you have been looking for.

JOB TITLE:Operations Support Watch Officer (Advanced)

REQUISITION #: AK-1274-24-WOI

CLEARANCE:Must have a Secret clearance

LOCATION:Ft. Greely, Alaska

REPORTS TO:SABG Program Manager

FLSA STATUS:Regular Full-Time Exempt

SUMMARY: SABG is hiring a Ground-based Midcourse Defense (GMD) Advanced Operations Support Watch Officer to support the GM Alaska Operations Support Center (AOSC) at Ft. Greely, Alaska. We are seeking dedicated personnel for this unique position with a rotating shift schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Perform duties as the Lead GM Operations Support Watch Officer/Operations Support Analysts in the AOSC.
• Responsible for leading 24/7/365 AOSC operations to include monitoring, deconfliction, coordination, execution and timely reporting of significant events and activities supporting development efforts, operation and support activities, and daily operations of the Missile Defense System (MDS).
• Responsible for establishing and managing employee work schedules (forecasted a minimum of three months out) ensuring the 24/7/365 Operations Desk is continually staffed with highly trained and qualified Watch Officers/Operations Support Analysts.
• Lead as the Subject Matter Expert (SME) and primary point of contact, having overall responsibility for activities in the AOSC.
• Use the BMDS Scheduled Activity Tool (BSAT), Integrated Scheduling Tool (IST), and direct coordination with Combatant Command GM managers for real-time coordination and confirmation of scheduled / unscheduled asset maintenance actions and changes in MDS configuration.
• Determine the appropriate reporting document for various situations and forward reports to ensure GM leadership is kept properly apprised of events: Critical Information Report (CIR), Logistics Report (LOGREP), Status Reports, written and telephonic notification when necessary.
• Provide professional presentations to senior leaders.
• Execute hands-on control of daily events through participation in numerous telephonic coordination conferences to define scope of work, assess mission impacts and either recommend approval or provide justification to defer actions to the BMDS Watch Officer (BWO).
• Track maintenance and development activities using the Weekly Activity Message (WAM).
• Enter LOGREPs into the Missile Defense Reporting System (MDRS) to properly document any system outages as well as Warfighter System Availability studies. On occasion, the Operations Support Watch Officer supports data pulls from MDRS to help support system analysis.

SUPERVISION:This position is the SABG Site-Lead for Ft. Greely, responsible for overseeing, supervising, and managing a diverse team of dedicated Watch Officers and Operations Support Analysts executing 24/7/365 classified operations and support functions within the Missile Defense Agency (MDA) Alaska Operations Support Center (AOSC), Ft. Greely, Alaska. Serves as the Site Director's on-duty representative for Ballistic Missile Defense System (BMDS) operations at the AOSC.

• Lead in the development and execution of emergency response action plans; execute, test and evaluate approved plans, and develop improvement plans based on documented results.
• Develop, manage, and update Watch Officer and Operation Support Analyst training programs and develop lesson plans ensuring all personnel are trained and certified on current procedures within the AOSC supporting operations on the missile defense complex (MDC).
• Develop and prepare management reports and briefings based on documented processes to provide decision-makers real-time data to make informed decisions on the customer's areas of responsibility.
• Possess the requisite verbal and written skills and the ability to transfer key knowledge points, clarify technical data, and simplify complex planning and operation strategies and courses of -action for peers and subordinates.

MINIMUM QUALIFICATIONS:Capable of providing support for Programmatic and Communication techniques and processes to support stakeholder requirements. Has specialized relevant knowledge, works as a member of team, and assists with solving complex problems. Must be fully trained in Watch Officer and Operations Support Analysts duties and able to work a rotating shift schedule, which includes 7 days on / 7 days off, 12-hour shifts, alternating dayshift and nightshift when required.

EDUCATION AND EXPERIENCE:

• Bachelor's Degree and 10+ years' experience analyzing and reporting operational activities, to include:
  • Collecting, analyzing, and reporting operational readiness data and impacts
  • Collecting and disseminating critical incidents and significant events
  • Understanding and communicating asset management and configuration management impacts on a major weapon system
  • Assessing information and making critical decisions
  • 5+ years' experience leading complex teams in an operational environment
• Must be able work independently, analyze written and oral instructions regarding planned and unscheduled maintenance events and assess impacts of these events on BMDS mission readiness.
• Must be a self-starter, detail oriented, able to support multiple projects, possess excellent communication skills, work well within a team, interact with multiple levels of management, and be able to manage customer and contractor relationships
• Ability to organize and prioritize work
• Possess exceptionally strong writing skills

COMPUTER SKILLS:

• Skilled in operating a personal computer and standard office equipment
• Proficiency with basic MS Office Software (Word, Excel, PowerPoint, Project)

CLEARANCE: Must possess a Secret clearance.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and able to read and interpret written information
• Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; and promotes a harassment-free environment
• Ethics - Treats people with respect; keeps commitments; Inspires the trust of others; works with integrity and ethically; and upholds organizational values
• Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks, if needed; and develops realistic action plans
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

LANGUAGE SKILLS:Ability to read, analyzes, and interprets governmental regulations. Ability to write reports, business correspondence, and/or procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.

PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to write and type on a computer. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb, or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job duties are performed in a manufacturing/office environment utilizing standard office equipment such as a computer, photocopier, and telephone. The noise level in the work environment is usually low to moderate.

Operations Support Watch Officers work a rotating shift schedule which includes 7 days of 12-hour shifts alternating dayshift and nightshift every other week.

FOR OUR SERVICE MEMBERS AND VETERANS:SABG values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at SABG, please contact Beth Rodriguez at ([redacted].

FOR PERSONS WITH DISABILITIES: If you are a person with a disability or a disabled Veteran and are applying for a job with SABG, we would like to ensure your application process goes as smoothly as possible. If because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please call Beth Rodriguez at ([redacted] and let us know the nature of your request and your contact information.

TO APPLY FOR THIS POSITION: Once you complete all steps, we are notified of your completed application and we will review. For individuals who meet the requirements of the position, we will contact you and arrange next steps in the interview process.

SABG is an Equal Opportunity/Affirmative Action Employer
Minorities/Women/Veterans/Disabled