Director of Restaurant Operations

JOIN LOTTE

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our next journey in Seattle and share a great story that pursue love, freedom, and life to move the hearts of our guests. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

We invite you to join us today.

Purpose of Position

Reporting to the Hotel Manager, Director of Restaurant Operations, is responsible for ensuring the highest level of service while satisfying the guests' needs by creating/maintaining a successful guest experience. Director of Restaurant Operations is responsible for optimizing the financial performance and employee satisfaction while working with Hotel goals and objectives, and maintaining active involvement with Lotte Hotel Seattle.

THE IDEAL CANDIDATES WILL HAVE:

Education:

University degree in Hotel/Restaurant management or related discipline strongly preferred.

Essential Functions:

Oversees front of the house operations for Charlotte Restaurant, Lounge, Private Dining & In Room Dining.

Team Leadership and Development (20%):

• Team Leadership (15%):
  • Lead, mentor, and develop the restaurant team to achieve high performance and professional growth.
  • Foster a positive, collaborative, and motivated work environment.
• Training and SOPs (5%):
  • Develop and implement comprehensive training programs for all restaurant staff.
  • Establish and maintain Standard Operating Procedures (SOPs) to ensure consistent service quality and operational efficiency.

Operational Management and Planning (25%):

• Operational Oversight & Planning (5%):
  • Develop and implement strategic plans for restaurant operations to meet financial and service goals.
  • Monitor and adjust operations to ensure efficiency and profitability.
• Inventory Management (10%):
  • Manage inventory control processes to maintain optimal stock levels and minimize waste.
  • Negotiate with suppliers to secure the best pricing and quality.
• Scheduling & Attendance Tracking (5%):
  • Oversee staff scheduling to ensure adequate coverage while controlling labor costs.
  • Track attendance and manage payroll processes accurately.
• Sanitation & Safety (5%):
  • Ensure compliance with all health, safety, and sanitation regulations.
  • Conduct regular inspections and implement corrective actions as needed.

Guest Experience and Service Quality (20%):

• Guest Experience Elevation (10%):
  • Ensure an exceptional dining experience by maintaining high service standards and addressing guest feedback.
• Luxury/Forbes Training (10%):
  • Implement and maintain luxury service standards in line with Forbes guidelines.
  • Conduct regular training sessions to ensure the team consistently delivers exceptional service.

Marketing and Innovation (20%):

• Marketing, Conceptualization & Programming (10%):
  • Collaborate with the marketing team to create and execute innovative dining concepts and promotional programs.
  • Develop unique and engaging events that drive restaurant traffic, enhance brand presence, and drive revenue.
• Beverage Menu Development & Innovation (10%):
  • Oversee the creation and updating of beverage menus, ensuring a diverse and appealing selection.
  • Incorporate trends and guest preferences to keep offerings fresh and exciting.

Event Management (10%):

• Private Dining & Event Management (10%):
  • Oversee private dining and special event operations, ensuring seamless execution and high guest satisfaction.

Development & Growth (5%):

• Development & Growth (5%):
  • Identify and implement opportunities for operational improvements and business growth.
  • Stay abreast of industry trends and integrate best practices into operations.

Qualifications:

• Proven experience as a Director of Restaurant Operations or similar role in a luxury hotel setting.
• Strong leadership skills with the ability to inspire and develop a high-performing team.
• Exceptional knowledge of food and beverage trends, inventory management, and guest service standards.
• Excellent organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Commitment to maintaining the highest standards of luxury and service excellence.
• Must be able to be present on the floor
• Other tasks as assigned

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Adhere to cash handling policies and procedures stipulated in the Cashier Bank Contract
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Benefits at Lotte:

• Competitive wages
• Medical, Dental, and Vision plans through Oxford/United HealthCare that become available on Day 1 of employment
• Retirement Savings Plan (401k) with company matching
• Two weeks of Vacation Days
• Nine paid Holidays
• Three Personal Days to use every calendar year
• Public Transportation Discount (ORCA)
• Tuition Reimbursement Program
• A rich culture of Team Member Recognition

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team member will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The team member will actively follow the Lotte Hotel Seattle policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.