SENIOR DIRECTOR, PATIENT FINANCIAL SERVICES

UW MEDICINE'S ENTERPRISE REVENUE CYCLE Department has an outstanding opportunity for a SENIOR DIRECTOR OF PATIENT FINANCIAL SERVICES

WORK SCHEDULE

100% FTE

Weekdays

Hybrid

POSITION HIGHLIGHTS

Lead a team that is key to the success of UW Medicine

Work closely with other senior directors in PFS and the Administrator of Enterprise Revenue Cycle/Assistant Vice President of Medical Affairs

DEPARTMENT DESCRIPTION

The Enterprise Revenue Cycle Department is accountable for maintaining the financial viability and success of UW Medicine. The Senior Director of Patient Financial Services is accountable for all hospital billing accounts receivables and operations for UW Medical Center (Montlake and NW campuses), and Harborview Medical Center.

JOB RESPONSIBILITIES

Lead the Patient Financial Services operational staff who perform quality assurance and process improvement activities

Lead ERC/FPPS/Payer Contracting Collaboration Meetings

Ensure staff meet performance standards and internalizes Patient First Goals

Achieve best practices in AR performance, to include pursuit of top quartile performance in comparison of all Epic customers in Aged Insurance and Patient AR
over 90, Clean Paid Claims, Claim Error Days, DNFB days, and Insurance Net Collection Ratio

Prepare and manage annual budget by approval of and monitoring expenditures and analyzing variances

Develop goals consistent with UW Medicine Patient First initiative

Recruit and retain talented and experienced staff, completing associated performance appraisals and managing performance effectiveness.

Integrate operational activities and participate in system initiatives/upgrades/testing with the IT Hospital Billing Applications Team to
incorporate operational and technical perspectives

Oversee the development of business and workflow requirements, future state workflows, workflow reengineering

Partner with PFAS, ERHI, RI, Senior Directors, daily, to identify strategies, resolve issues and implement process or system changes that improve
the performance of the Revenue Cycle across the system

Lead, participate and facilitate decisions for project-related or process improvement initiatives and task forces

Propose, oversee, and manage departmental budgets for all areas within scope of accountability

REQUIRED POSITION QUALIFICATIONS

Bachelor's Degree (BA or BS) in business administration, finance healthcare, or a related field. Equivalent experience may substitute for degree requirement.

Ten (10) years of progressive healthcare revenue cycle experience including one (1) year director level leadership experience in a Patient Financial Services role, complex academic, research, healthcare or governmental setting

Understands implications of accounts receivable, in regard to information flow from the medical record coding, claim submission, patient billing and the overall relationship to cash flow

Demonstrated working knowledge of all processes surrounding Revenue Cycle Operations in a healthcare environment, including both hospital and physician settings

Understands financial management and health care reporting. Very strong analytical skills and strong working knowledge of Epic workflow, reporting including use of Slicer Dicer

Possesses demonstrated proficiency with APC/APG reimbursement, CMS rules and regulations, coding, billing, and compliance

Possesses a working knowledge of various payment and coding systems, particularly the Outpatient Prospective Payment System (OPPS), Medicaid APG Grouper, HCPCS and CPT-4 coding schemas

Possesses a working knowledge of the UB-04, MA claim form, and the Claim Form-1500

Experience with the EPIC Hospital Billing System

Excellent project management, problem solving and analytical skills

Excellent communication and interpersonal skills, both verbally and in writing, with employees, medical staff, board members and external parties

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at [redacted] or [redacted].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.