Director Client Services
Apply NowCompany: iQuor
Location: Charlotte, NC 28269
Description:
We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!
Job Summary:
Leads a cross-capability teams to deliver and sell solid thinking and powerful ideas that meet client objectives.
Responsibilities:
Skills Requirements:
Education Requirements:
Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration, Engineering, Operations Management or related field preferred. Master's Degree preferred.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
Job Summary:
Leads a cross-capability teams to deliver and sell solid thinking and powerful ideas that meet client objectives.
Responsibilities:
- Leads cross-capability teams to deliver and sells solid thinking and powerful ideas that meet client objectives.
- Serves as the trusted voice of the consumer by assimilating customer and marketplace insights into the development of CPGA, performance and media campaigns.
- Plays a primary role in orchestrating materials development for new-opportunity pitches (both on current and potential clients).
- Develops team members by coaching, training and identifying areas for growth.
- Partners with Senior Leadership to set goals and plan for future fiscal years.
- Performs other duties as assigned.
Skills Requirements:
- 8-10 years of work-related experience, coaching and developing people in an environment focused on service quality and operations.
- Prior experience managing client service teams
- Ability to organize, manage and prioritize work of the client service team
- Excellent communicator
- Proficiency in Microsoft Office solutions.
Education Requirements:
Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration, Engineering, Operations Management or related field preferred. Master's Degree preferred.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.