PLG Operations Manager

We are looking for a highly skilled PLG Operations Manager to coordinate the transition and management of email communications and sales processes to ensure efficiency and effectiveness. The ideal candidate will have experience in email marketing, sales operations, and data analysis.

In This Role You Will:

• Coordinate and Oversee Email Hand-offs:
  • Manage the transfer of usage stimulation and purchasing emails from our proprietary internal system (Crystal Ball) to Iterable.
  • Oversee the hand-off of automated, action-based emails from Crystal Ball to Iterable/Atlas.
• Email Cadence Management:
  • Oversee email schedules for Mystery Writing and Mystery Science teachers, admins, Mystery Packs, and all subgroups to minimize overlap.
  • Ensure all emails for Mystery Science, Mystery Writing, Mystery Packs, and future products are sent to the right recipients at the right time.
• Insight and Coordination:
  • Provide insights to engineering, design, and other teams for converting email processes from Crystal Ball to new systems, aiming for parity plus improvements.
  • Drive the implementation of standardized sales practices and performance management tools in Crystal Ball/Salesforce.
• Sales Email Forecasting and Planning:
  • Lead sales email forecasting, planning, and processes within the organization.
  • Monitor and maintain high levels of quality, accuracy, and process consistency in the organization.
• Performance Metrics and Reporting:
  • Assist in the development and reporting of key performance metrics to drive increasing sales productivity.
  • Support the sales leadership team with annual planning and monthly forecasting processes.
• Understanding Key Metrics:
  • Analyze key metrics, including external data, year-over-year performance, and run rates, in relation to overall company goals using a bottom-up approach.

Day-to-Day

• Email Management:
• Coordinate and manage the transition of email communications to new platforms.
• Oversee email schedules to ensure efficient and effective communication.
• Sales Operations:
• Implement and monitor standardized sales practices.
• Lead forecasting and planning processes to support sales goals.
• Performance and Reporting:
• Develop and report on key performance metrics.
• Assist in planning and forecasting to drive sales productivity.
• sales leadership team with annual planning and monthly forecasting processes.
• Understanding Key Metrics:
• Analyze key metrics, including external data, year-over-year performance, and run rates, in relation to overall company goals using a bottom-up approach.

Core Competencies for Success:

• You have experience in email marketing and sales operations, ideally within an educational or digital content company.
• You have a strong understanding of sales processes, forecasting, and planning.
• You are adept at managing email cadences and ensuring targeted, timely communications.
• You are proficient in using sales tools with the ability to implement standardized practices.
• You are proactive, detail-oriented, and have excellent organizational skills.
• You thrive in a fast-paced environment and enjoy working collaboratively across teams.

Credentials and Experience:

• Legal right to work in the United States

This role is designed to be hybrid/remote.

At Discovery Education, we are fulfilling our mission of preparing learners for tomorrow by creating innovative classrooms connected to today's world.

Serving more than 4.5 million educators and 45 million students, available in approximately half of U.S. classrooms and primary schools in the UK, and more than 140 countries around the globe; we are on a journey to transform teaching and learning though innovative partnerships with school districts, states, ministries of education, and other like-minded organizations.

We have built an award-winning and highly reputable organization because of talented and driven people who work together to accelerate student achievement by tapping into students' natural curiosity and desire to learn by capturing their minds and imagination through the fascination of Discovery.

Why Join Discovery Education?

Discovery Education believes empowering each team member is vital to cultivating high performing, highly engaged teams. Being a part of our team means we partner together to achieve mutual goals. To this end, Discovery Education offers a robust and comprehensive insurance package. You can find a complete listing on our Career Page.

Along with traditional insurance offerings, our inclusive offerings center around:

• Career Development Ownership - Be the driver of your success!
• Continuing Education AND Tuition Reimbursement Programs
• Mentorship program and collaboration with veteran leaders
• Constant opportunities for cross-functional training and skill building
• Uncapped career growth

Team Member Wellness - When you feel great, you do great work!

• Leave for life's moments including 7 recognized holidays
• Take PTO without the vacation guilt
• Up to 12 weeks of Paid Parental Leave
• Annual Winter Holiday Break (typically the last week of December)

This opportunity is perfect for people interested in joining a high-performing, collaborative team, who enjoy a dynamic industry, and are excited about high-impact, project-based work.

Inspired? We would love the opportunity to review your candidacy! Select the blue "Apply Now" button at the bottom left of the screen to begin your application.

Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.