Account Manager (Freelance)
Apply NowCompany: Circa - IPG DXTRA
Location: New York, NY 10025
Description:
Account Manager - Communications & Operations (Freelance)
Job Description
About Us
Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare
professionals about the latest developments in clinical research and therapeutic approaches. We leverage our
meetings, digital, and interactive expertise to understand what's easy and relevant for healthcare professionals to
engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.
Job Overview
The Account Manager - Communications & Operations will have an overview of the communications needs across
multiple brands/client services teams, using their established communications and logistics skills to drive day-to-day
account handling and project and financial management, while providing direction, support, and coaching to the
more junior members of the communications team.
The Account Manager - Communications & Operations will be expected to expand their industry awareness,
communication, and project management skills to identify a global vision for a project or brand based on clients'
objectives in an effort to communicate effectively. You should help identify new opportunities, while proactively
challenging and contributing to client handling activities and playing an increasing role in strategic input.
Core Responsibilities
Account Management
Day-to-day management of client projects/client. This role is highly centered in managing all stages of
speaker bureau contracting for several client brands, as well as advisor contracting for one-off activities.
Prior exposure to speaker bureaus and related contracting processes is highly desired, but not required
o Focus on speaker and field communications across brands and projects for communication
consistency
o Focus on speaker contracting across brands and projects for communication consistency
Prepare communications packets based on project type and execution of initiatives
Prepare ancillary items for live events and support the QC of data for each item
o Including show file, run of show, name badges, tent cards, breakout room lists, event guidebook,
event registration site, etc
Assist in project status calls and taking call notes, and help drive team on delivery of follow-up actions
Assist in agenda preparation, timelines preparation, and timeline management
Prepare project/event trackers with HCP names, demographics, and project-specific data fields. Use tracker
for creation of recipient lists, import them into a letter/communication template, and QC each new
document to ensure it matches the original data
Track responses in Excel and maintain daily updates to be shared with the team each morning
Prepare internal communications timeline for routing of communications to editorial and creative teams
before scheduled deployment date
Manage client initiatives calendar for all outgoing communications to ensure no overlap
Research and booking of venues for client dinners and 1:1 faculty meetings as well as tracking of invitees
Support ad hoc requests such as data analytics of evaluation responses, creation of process outlines and
flow of programs documents for P2P field initiatives, and preparation and QCing of faculty area maps based
on data set
Provide junior team with clear and accurate project briefs and delegate workload accordingly
Provide constructive and timely feedback to team
Highlight any training and development needs of the junior team to line managers
Regularly update client on progress and any changes to ongoing account activity
Ensure timely response by team to client inquiries
Ensure all written communication for team adheres to the Virgo house style format and quality standards
Accurately input hours worked into timesheets on SAP
Client Activity
Develop and maintain strong relationships with clients through regular contact
Demonstrate a sound understanding of the client's business, industry, competitors, and objectives
Provide strategic counsel to clients, based on knowledge of their business and the market
Develop the ability to effectively manage the client's expectations
Challenge and negotiate with client where appropriate
Identify opportunities for organic growth with existing clients
Financial Management
Assist senior account team to ensure realistic setting and meeting of client deadlines and budgets
Assist with budgetary control, developing estimates, and accurate invoicing
Track costs to avoid overspending
Industry Awareness
Continue to develop an understanding of the evolving US healthcare system, applying growing knowledge to
the implementation and development of client and new business programs
Build an in-depth knowledge of the pharmaceutical industry and Virgo environment
Keep updated on new developments within the med ed industry, Virgo's offerings, and other agency activity
Keep updated on the FDA and other regulatory bodies, including GPP, that have an impact on client business
Experience/Skills Required
Proficient in MS Word, Excel, and PowerPoint
Accurate data management across multiple Excel files
Input spreadsheet results into letter/communication template
QCing each document to ensure it matches back to master database
Excellent people management skills
Excellent verbal and written business communication skills
Excellent project and time management skills
Ability to multitask and work under pressure
Ability to use own initiative
Financial management skills
Good negotiating and influencing skills
Excellent editing and quality control skills
Business communications
Follows directions
Level of Experience
2-5+ years of account management experience within a healthcare communications and/or logistics
company
Qualification
Bachelor of Arts or Bachelor of Science preferred or of graduate caliber
Virgo Characteristics
Team player
Passionate commitment
Professionalism and client focus
Creativity
Embraces change
Self-development
Organized
Self-aware
Coaching
Open communication
Commercial awareness
Integrity
Approachable
Detail focused
Assertive
Key Performance Indicators
Annual performance objectives and performance appraisal
Anecdotal client and supplier feedback
Client retention
Salary Range: $70,000-$105,000
Actual compensation offered within the range will depend upon, among other factors: a candidate's skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.
Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppA[redacted]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Job Description
About Us
Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare
professionals about the latest developments in clinical research and therapeutic approaches. We leverage our
meetings, digital, and interactive expertise to understand what's easy and relevant for healthcare professionals to
engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.
Job Overview
The Account Manager - Communications & Operations will have an overview of the communications needs across
multiple brands/client services teams, using their established communications and logistics skills to drive day-to-day
account handling and project and financial management, while providing direction, support, and coaching to the
more junior members of the communications team.
The Account Manager - Communications & Operations will be expected to expand their industry awareness,
communication, and project management skills to identify a global vision for a project or brand based on clients'
objectives in an effort to communicate effectively. You should help identify new opportunities, while proactively
challenging and contributing to client handling activities and playing an increasing role in strategic input.
Core Responsibilities
Account Management
Day-to-day management of client projects/client. This role is highly centered in managing all stages of
speaker bureau contracting for several client brands, as well as advisor contracting for one-off activities.
Prior exposure to speaker bureaus and related contracting processes is highly desired, but not required
o Focus on speaker and field communications across brands and projects for communication
consistency
o Focus on speaker contracting across brands and projects for communication consistency
Prepare communications packets based on project type and execution of initiatives
Prepare ancillary items for live events and support the QC of data for each item
o Including show file, run of show, name badges, tent cards, breakout room lists, event guidebook,
event registration site, etc
Assist in project status calls and taking call notes, and help drive team on delivery of follow-up actions
Assist in agenda preparation, timelines preparation, and timeline management
Prepare project/event trackers with HCP names, demographics, and project-specific data fields. Use tracker
for creation of recipient lists, import them into a letter/communication template, and QC each new
document to ensure it matches the original data
Track responses in Excel and maintain daily updates to be shared with the team each morning
Prepare internal communications timeline for routing of communications to editorial and creative teams
before scheduled deployment date
Manage client initiatives calendar for all outgoing communications to ensure no overlap
Research and booking of venues for client dinners and 1:1 faculty meetings as well as tracking of invitees
Support ad hoc requests such as data analytics of evaluation responses, creation of process outlines and
flow of programs documents for P2P field initiatives, and preparation and QCing of faculty area maps based
on data set
Provide junior team with clear and accurate project briefs and delegate workload accordingly
Provide constructive and timely feedback to team
Highlight any training and development needs of the junior team to line managers
Regularly update client on progress and any changes to ongoing account activity
Ensure timely response by team to client inquiries
Ensure all written communication for team adheres to the Virgo house style format and quality standards
Accurately input hours worked into timesheets on SAP
Client Activity
Develop and maintain strong relationships with clients through regular contact
Demonstrate a sound understanding of the client's business, industry, competitors, and objectives
Provide strategic counsel to clients, based on knowledge of their business and the market
Develop the ability to effectively manage the client's expectations
Challenge and negotiate with client where appropriate
Identify opportunities for organic growth with existing clients
Financial Management
Assist senior account team to ensure realistic setting and meeting of client deadlines and budgets
Assist with budgetary control, developing estimates, and accurate invoicing
Track costs to avoid overspending
Industry Awareness
Continue to develop an understanding of the evolving US healthcare system, applying growing knowledge to
the implementation and development of client and new business programs
Build an in-depth knowledge of the pharmaceutical industry and Virgo environment
Keep updated on new developments within the med ed industry, Virgo's offerings, and other agency activity
Keep updated on the FDA and other regulatory bodies, including GPP, that have an impact on client business
Experience/Skills Required
Proficient in MS Word, Excel, and PowerPoint
Accurate data management across multiple Excel files
Input spreadsheet results into letter/communication template
QCing each document to ensure it matches back to master database
Excellent people management skills
Excellent verbal and written business communication skills
Excellent project and time management skills
Ability to multitask and work under pressure
Ability to use own initiative
Financial management skills
Good negotiating and influencing skills
Excellent editing and quality control skills
Business communications
Follows directions
Level of Experience
2-5+ years of account management experience within a healthcare communications and/or logistics
company
Qualification
Bachelor of Arts or Bachelor of Science preferred or of graduate caliber
Virgo Characteristics
Team player
Passionate commitment
Professionalism and client focus
Creativity
Embraces change
Self-development
Organized
Self-aware
Coaching
Open communication
Commercial awareness
Integrity
Approachable
Detail focused
Assertive
Key Performance Indicators
Annual performance objectives and performance appraisal
Anecdotal client and supplier feedback
Client retention
Salary Range: $70,000-$105,000
Actual compensation offered within the range will depend upon, among other factors: a candidate's skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.
Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppA[redacted]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.